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CANT GET INTO CHAT ROOMS - AOL user?
this is the rubbish we got from AOhelL live " help" 
16:37:24SystemInitial Question/Comment: have not been able to access a chat room since thursday, other aol users having the same problem
16:37:24SystemThank you for calling into AOL Broadband Live Help for technical support
16:37:24SystemAdarsh Shukla has joined this session!
16:37:24SystemConnected with Adarsh Shukla
16:37:43 Adarsh Shukla Please note, that at the present moment, we are experiencing a temporary fault with our service. We have a dedicated team of expert technicians working to resolve the issue. Please accept our sincere apologies for the inconvenience caused.
16:38:25 You hi
16:40:14 Adarsh Shukla Is there anything else I can help you with?
16:40:50 You i would like to know when this issue is going to be resolved, as it is only 1 site we are having a problem with
16:41:11 You we can access all of the site except the chat rooms
16:41:57 You do you have a timescale for the repairs?
16:42:46 Adarsh Shukla It is due to maintenance activity going on, we are experiencing this temporary system problem at present,the case has already been escalated and it should get resolved within 24 hrs.
16:43:12 You someone i spoke to was told 24 hours yesterday
16:43:36 You this problem has been going on since thursday
16:43:49 Adarsh Shukla I am afraid as this is the only information in our hand now.
16:43:55 You ok
16:43:59 Adarsh Shukla I understand the inconvenience caused.
16:44:09 Adarsh Shukla Is there anything else I can help you with?
16:44:16 You would you be able to give me my mac code then please as i am VERY unhappy with this service
16:44:39 Adarsh Shukla It is really unfortunate as you wish to move your Broadband Provider from AOL. However, for MAC code , you need to contact our Member services on and they will be able to assist you with the same. I am afraid, we at Live Help do not have access to that area.
16:45:11 You i have already contacted the help line and all they do is try to get me to sign up to another 18 month contract
16:45:24 You do you have a direct number to the department i need to speak to?
16:45:53 Adarsh Shukla You need to speak to cancellation department.
16:45:59 You ok
16:46:23 Adarsh Shukla Is there anything else I can help you with?
16:46:31 You no thats it ty
16:46:53 Adarsh Shukla Thank you for contacting Live come back to chat again if you have any further problems. Goodbye :-) Have a Nice Time.
:censored: 
:banghead: :banghead:
16:37:24SystemInitial Question/Comment: have not been able to access a chat room since thursday, other aol users having the same problem
16:37:24SystemThank you for calling into AOL Broadband Live Help for technical support
16:37:24SystemAdarsh Shukla has joined this session!
16:37:24SystemConnected with Adarsh Shukla
16:37:43 Adarsh Shukla Please note, that at the present moment, we are experiencing a temporary fault with our service. We have a dedicated team of expert technicians working to resolve the issue. Please accept our sincere apologies for the inconvenience caused.
16:38:25 You hi
16:40:14 Adarsh Shukla Is there anything else I can help you with?
16:40:50 You i would like to know when this issue is going to be resolved, as it is only 1 site we are having a problem with
16:41:11 You we can access all of the site except the chat rooms
16:41:57 You do you have a timescale for the repairs?
16:42:46 Adarsh Shukla It is due to maintenance activity going on, we are experiencing this temporary system problem at present,the case has already been escalated and it should get resolved within 24 hrs.
16:43:12 You someone i spoke to was told 24 hours yesterday
16:43:36 You this problem has been going on since thursday
16:43:49 Adarsh Shukla I am afraid as this is the only information in our hand now.
16:43:55 You ok
16:43:59 Adarsh Shukla I understand the inconvenience caused.
16:44:09 Adarsh Shukla Is there anything else I can help you with?
16:44:16 You would you be able to give me my mac code then please as i am VERY unhappy with this service
16:44:39 Adarsh Shukla It is really unfortunate as you wish to move your Broadband Provider from AOL. However, for MAC code , you need to contact our Member services on and they will be able to assist you with the same. I am afraid, we at Live Help do not have access to that area.
16:45:11 You i have already contacted the help line and all they do is try to get me to sign up to another 18 month contract
16:45:24 You do you have a direct number to the department i need to speak to?
16:45:53 Adarsh Shukla You need to speak to cancellation department.
16:45:59 You ok
16:46:23 Adarsh Shukla Is there anything else I can help you with?
16:46:31 You no thats it ty
16:46:53 Adarsh Shukla Thank you for contacting Live come back to chat again if you have any further problems. Goodbye :-) Have a Nice Time.
:censored: :banghead: :banghead: 
Sexlightened
i have rang aol and mailed them and they just told me they have no problems there end and it must be down to sh it was ok friday nite but now i cant get in can anyone help plzzzzzzzzzzzzzzzzzzzzzzzzz
Sexpert
problem definitely sits with aol, i'm talking to non-aol friends on msn and they have no problems getting into SH chat. I just don't know why people feel they have to reinvent the wheel, it all worked reasonably well before they started meddling ffs
Tommorrow i shall cancel the direct debit and sign up with another ISP-sorted!
Tommorrow i shall cancel the direct debit and sign up with another ISP-sorted!
Sexlightened
i know wot you all saying but i just came off phone with then and they just sed nothing wrong there end so looks like i signing off aol and going with some one else
Sexpert
well I have mailed them, if its not fixed by the morning, I'll be voting with my feet, is the mac code a problem? I'll just say i'm a new internet user!
Good old Hey-Ho-Hell. Some things never change. Same old telephone / live help online tech support responses:
"we have a dedicated team of expert technicians are working to resolve this and we are sure that this problem will be rectified soon. Please accept our sincere apologies for the inconvenience caused"
.
Yeah right.
Sadly, this is the usual response that the inadequate AOL live help tech support team are obliged to give for any (often simple) problems that customers are facing that they cannot resolve.
For years, this has generally been the case and probably always will be. A friend of mine worked for their tech-help support section. Needless to say, he left due to the dept having no formal structural guidelines in place.
I myself once rang them asking for help with my connectivity problems and as a shining example of their professionalism and understanding of my question, the telephone operative asked how they could help me with my love life today. . Sadly, I didn't have the time to spend all day chatting...... Lol
Fingers crossed for all Hey-Ho-Hell members' current situation.
xxx
"we have a dedicated team of expert technicians are working to resolve this and we are sure that this problem will be rectified soon. Please accept our sincere apologies for the inconvenience caused"
.
Yeah right.
Sadly, this is the usual response that the inadequate AOL live help tech support team are obliged to give for any (often simple) problems that customers are facing that they cannot resolve.
For years, this has generally been the case and probably always will be. A friend of mine worked for their tech-help support section. Needless to say, he left due to the dept having no formal structural guidelines in place.
I myself once rang them asking for help with my connectivity problems and as a shining example of their professionalism and understanding of my question, the telephone operative asked how they could help me with my love life today. . Sadly, I didn't have the time to spend all day chatting...... Lol
Fingers crossed for all Hey-Ho-Hell members' current situation.
xxx
Sexpert
suppose we could start a 'disgruntled aol people' chatroom on msn while this gets sorted out....
Sexlightened
Hello fellow disgruntled AOL users. I ahve also contacted technical help and this is teh response I received
18:13:17SystemConnecting to server. Please wait...
18:13:17SystemConnected to eunadprod02-lux
18:13:17SystemInitial Question/Comment: Unable to enter a chat room on a web site I daily use and was using perfectly well until Friday
18:13:17SystemThank you for calling into AOL Broadband Live Help for technical support
18:13:17SystemI may be with some other Members at the moment, please bear with me and I shall be with you as soon as possible
18:13:26SystemDiwakar has joined this session!
18:13:26SystemConnected with Diwakar
18:13:26SystemWelcome to AOL Live Help. How might I be of service to you?
18:13:26DiwakarHi
18:13:37Youhi
18:13:46DiwakarPlease note, that at the present moment, we are experiencing a temporary fault with our service. We have a dedicated team of expert technicians working to resolve the issue. Please accept our sincere apologies for the inconvenience caused.
18:13:46DiwakarI would really appriciate if you bear with us, and try again after next 2/3 days.
18:14:26Youok if that is teh case as this is a service I pay for via the web site that I use what compensation will AOL be assisting with in this matter
18:14:56Diwakaryou should forward this at - Feedback/Suggestions
That will be taken care by the managing staff of AOL
18:15:26DiwakarOnce again apologies for all the inconvenience caused.
18:15:30Youso you are now saying this issue will not be taking 24 hrs as you have advised others but now 2/3 days
18:16:06DiwakarFor compensation, You will need to contact our Aol Member Services Department. You can do this by calling 08444 99 will assist you accordingly in this regard.
18:16:14Youeven though this issue has already been going on for at least 2 days
18:16:16Diwakaryes,it may take another 2/3 days.
18:16:38Youso what is teh fault you are are trying to fix then
18:16:48Youwhat change was out in to cause this
18:16:56Youput in sorry
18:17:27DiwakarLet me inform you that the issue might be due to one of the various improvements that we are making to our network over the next few months.
Your connectivity software will be upgraded.
18:17:37DiwakarWe are pleased to inform you that we are upgrading your connection, and you will be prompted automatically to install the update when it is ready.
18:17:57DiwakarShortly after your ACS software is upgraded, we will move your connection to our new network.
18:18:08Youthis is not an improvement if it interefears with poepls daily lives
18:19:27DiwakarI do agree however The AOL Connectivity Service (ACS) is an ongoing development to offer the most reliable, fast and efficient connection to AOL and the Internet.
18:19:51Youso whay is this also effecting my IE options
18:20:09Youas I can no longer even access this site via IE either
18:20:17DiwakarThis version of ACS adds extra features, which are needed to support future changes that are being made to the AOL Broadband Network.
18:20:17Diwakarit might be due to it simply.
18:21:28Youbut you do now admit this issue is at your end and not teh site involved
18:23:17Diwakarit is happening all across UK.
18:24:09YouI rejoined this account for anotehr 18 months on teh understanding that my service was working to my satisfaction, this is no longer the case for me or others and yet if I was to now decide to cancel my membership I will be hit with bills to do so, this is not satifactory
18:25:27DiwakarI sincerely apologize for the Problem that you are facing at the moment.
18:25:27DiwakarIs there anything else I can help you with?
18:25:56Youyes is this issue likely to take any longer than 2/3 days
18:26:37DiwakarIt may be sorted out within next 2/3 days only.
18:26:45Youmay ?
18:26:54Youif it isnt how long does it usually take
18:27:18DiwakarThere is no deadline or date announced as yet.
18:27:38Diwakarit generally take 5/7 working days.
18:27:46Youyou are also not advising customers that there is an issue with your service when you clearly know there is one
18:28:08Youif you look under issues it is not reported you are saying no issues, this is not teh case
18:28:47Youwhen do you intend to advise customers youa re working on this issue and that there is one
18:28:58Diwakaryou can also - Customer Service
18:29:18Youthat is not answering my question it is passing me around your system
18:29:58DiwakarFor further information, please contact our call centre on (8am to midnight). See for details of call charges. Thank you.
18:30:04Youthis is a technical issue and yet yuou are not advising it as usch
18:30:18DiwakarThere's a dedicated team of Agents trained to answer your questions from 8am to midnight, seven days a week on .
18:30:58DiwakarIt was a pleasure talking to you. Thank you for calling AOL Broadband Live Help and enjoy the rest of your day.
18:31:06Youyeah right, cheers
So as you can see this may take a lot longer to rectify that they are admitting too.
Sadly for me I have already signed up for a further 18 months and to get out of it now would cost me £180.
Guess I aint much option to try and ride this out unless anyone else has any more suggestions
18:13:17SystemConnecting to server. Please wait...
18:13:17SystemConnected to eunadprod02-lux
18:13:17SystemInitial Question/Comment: Unable to enter a chat room on a web site I daily use and was using perfectly well until Friday
18:13:17SystemThank you for calling into AOL Broadband Live Help for technical support
18:13:17SystemI may be with some other Members at the moment, please bear with me and I shall be with you as soon as possible
18:13:26SystemDiwakar has joined this session!
18:13:26SystemConnected with Diwakar
18:13:26SystemWelcome to AOL Live Help. How might I be of service to you?
18:13:26DiwakarHi
18:13:37Youhi
18:13:46DiwakarPlease note, that at the present moment, we are experiencing a temporary fault with our service. We have a dedicated team of expert technicians working to resolve the issue. Please accept our sincere apologies for the inconvenience caused.
18:13:46DiwakarI would really appriciate if you bear with us, and try again after next 2/3 days.
18:14:26Youok if that is teh case as this is a service I pay for via the web site that I use what compensation will AOL be assisting with in this matter
18:14:56Diwakaryou should forward this at - Feedback/Suggestions
That will be taken care by the managing staff of AOL
18:15:26DiwakarOnce again apologies for all the inconvenience caused.
18:15:30Youso you are now saying this issue will not be taking 24 hrs as you have advised others but now 2/3 days
18:16:06DiwakarFor compensation, You will need to contact our Aol Member Services Department. You can do this by calling 08444 99 will assist you accordingly in this regard.
18:16:14Youeven though this issue has already been going on for at least 2 days
18:16:16Diwakaryes,it may take another 2/3 days.
18:16:38Youso what is teh fault you are are trying to fix then
18:16:48Youwhat change was out in to cause this
18:16:56Youput in sorry
18:17:27DiwakarLet me inform you that the issue might be due to one of the various improvements that we are making to our network over the next few months.
Your connectivity software will be upgraded.
18:17:37DiwakarWe are pleased to inform you that we are upgrading your connection, and you will be prompted automatically to install the update when it is ready.
18:17:57DiwakarShortly after your ACS software is upgraded, we will move your connection to our new network.
18:18:08Youthis is not an improvement if it interefears with poepls daily lives
18:19:27DiwakarI do agree however The AOL Connectivity Service (ACS) is an ongoing development to offer the most reliable, fast and efficient connection to AOL and the Internet.
18:19:51Youso whay is this also effecting my IE options
18:20:09Youas I can no longer even access this site via IE either
18:20:17DiwakarThis version of ACS adds extra features, which are needed to support future changes that are being made to the AOL Broadband Network.
18:20:17Diwakarit might be due to it simply.
18:21:28Youbut you do now admit this issue is at your end and not teh site involved
18:23:17Diwakarit is happening all across UK.
18:24:09YouI rejoined this account for anotehr 18 months on teh understanding that my service was working to my satisfaction, this is no longer the case for me or others and yet if I was to now decide to cancel my membership I will be hit with bills to do so, this is not satifactory
18:25:27DiwakarI sincerely apologize for the Problem that you are facing at the moment.
18:25:27DiwakarIs there anything else I can help you with?
18:25:56Youyes is this issue likely to take any longer than 2/3 days
18:26:37DiwakarIt may be sorted out within next 2/3 days only.
18:26:45Youmay ?
18:26:54Youif it isnt how long does it usually take
18:27:18DiwakarThere is no deadline or date announced as yet.
18:27:38Diwakarit generally take 5/7 working days.
18:27:46Youyou are also not advising customers that there is an issue with your service when you clearly know there is one
18:28:08Youif you look under issues it is not reported you are saying no issues, this is not teh case
18:28:47Youwhen do you intend to advise customers youa re working on this issue and that there is one
18:28:58Diwakaryou can also - Customer Service
18:29:18Youthat is not answering my question it is passing me around your system
18:29:58DiwakarFor further information, please contact our call centre on (8am to midnight). See for details of call charges. Thank you.
18:30:04Youthis is a technical issue and yet yuou are not advising it as usch
18:30:18DiwakarThere's a dedicated team of Agents trained to answer your questions from 8am to midnight, seven days a week on .
18:30:58DiwakarIt was a pleasure talking to you. Thank you for calling AOL Broadband Live Help and enjoy the rest of your day.
18:31:06Youyeah right, cheers
So as you can see this may take a lot longer to rectify that they are admitting too.
Sadly for me I have already signed up for a further 18 months and to get out of it now would cost me £180.
Guess I aint much option to try and ride this out unless anyone else has any more suggestions
AOhelL have just admitted then denied there bein a problem their end on their help line 
gotta say the best part of the conversation was when the rep tried accessing SH chat from his end lmao i had 2 tell him its a pay site lol.
so after 30 mins talking to aol india their answer to the problem was 2 submit a ticket for me after spouting names of at least half a dozen sites that are currently inaccessible through them
come 5 pm 2morrow if its not fixed i'm gonna be having words with AOhelL live "help" :twisted:
gotta say the best part of the conversation was when the rep tried accessing SH chat from his end lmao i had 2 tell him its a pay site lol.
so after 30 mins talking to aol india their answer to the problem was 2 submit a ticket for me after spouting names of at least half a dozen sites that are currently inaccessible through them
come 5 pm 2morrow if its not fixed i'm gonna be having words with AOhelL live "help" :twisted:
Sexpert
welshcpl2004 did u get his phone number tho???
Warming the Bed
Joking apart I think it is pretty apparent that there are many people who have had / are having what cannot be described as a 'Customer Delight' experience with AOL.
We shall be moving provider as soon as I get my cute arse in gear!
In the meantime..... any one fancy a shag????
Of course if we were in the rooms we would be more suttle, using our charm, wit and perspecacity to woo you into bed. But as we don't have the chance to use our obviously talents a more direct approach seems appropriate.
By the way Wakey, have you seen War & Peace? Its a bluddy long book!!!!!!
Graham & Cilla xxx
We shall be moving provider as soon as I get my cute arse in gear!
In the meantime..... any one fancy a shag????
Of course if we were in the rooms we would be more suttle, using our charm, wit and perspecacity to woo you into bed. But as we don't have the chance to use our obviously talents a more direct approach seems appropriate.
By the way Wakey, have you seen War & Peace? Its a bluddy long book!!!!!!
Graham & Cilla xxx
Quote by Gillianthe1st
Not sure, I'm on broadband
Broadband here and broadband wireless......both with AOL as my ISP God help me........bloody useless outfit since carphone warehouse took over. I should've seen it coming........mobile phone companies are among the worlds worst at telling half truths and riddling their agreements with small print
Warming the Bed
All done Wakey, including my smalls!!!!
Sexlightened
i think it got something to do with sh cuz mine was ok till they did the new server 4 but hope it gets sorted soon as i too need a shag
Warming the Bed
After 3 days of no chatrooms and lots of phone calls to AOL. They have the cheek to send me a customer survey form and to rate their performance.
Told them it was crap and will be moving to another provider
Amanda and John
Told them it was crap and will be moving to another provider
Amanda and John
Sexpert
sexy legs i luv it when u angry :twisted:
