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Chat Room. Can someone tell us what is happening?

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I wonder if someone would set out what the problems with the Chat Room are please?
Both Angie and myself have the latest Intel Macs with the latest version of the Flash player installed (Version: 9,0,28,0). We do not access internet via Ticali, and yet we cannot access the Chat Room using either FireFox or Safari.
We are either continuously transfered from one server to another or we are stuck on whatever server we are allocated to. The only buttons that are active are the New Room button and the View Profile Button. Neither of these buttons work.
Any ideas?
A & P
If you are unable to gain a connection to one of the chat room servers, you are automatically hopped onto the next server. This script is in place in case one of the chat room servers crashes, so you are not stuck on the broken server and get connected to another working server.
When the 'New Room' and 'View Profile' options are available, this means that you are not connected to the chat room servers. This is the disconnected view that you will also see if you have been kicked from a room.
I understand that you have advised the firewall has been disconnected but this item is the most common cause of problems.
Click here to complete a communication test. This runs checks with an external server owned by Macromedia, not the Swinging Heaven servers, to identify a problem.
Hi
Thanks for taking the time to reply. Angie and I can now get into the chat room. I don't think that we did anything different. First of all we got into the beta chatroom yesterday, and then we got into the main chat room this afternoon.
I don't know if anything has changed at your end, but we are really pleased to be back in the land of the living.
Cheers
Angie & Paul