Hi All,
As you've probably seen now the couples chat access went live on Friday. We know this was a feature which was quite popular so we hope it's working well for those that are using it.
As I've just read in the other thread there are a few moans about it coming back as an Extras upgrade. This is due to the increased server load and bandwidth used, and associated costs involved with this - as this feature effectively doubles the camera streams a single user can watch, as well as occupying another slot in the chatroom. Because of this we feel this is a justified extras feature, and it does significantly drop the cost for couples as they no longer require two memberships.
For genuine couples whom currently hold a second premium membership please feel free to submit a support ticket, we will review on a case by case basis any possible reimbursement as this new feature now negates the need for your second account.
Thanks,
Elliot
Master of Sex
