help required please

20 May 2008

i can log in too the homepage i then click on chatroom at the top which takes me too next screen where it says enter chat i click this and nothing happens never had this problem before and i use chat most days .........................any ideas??????????? tried all on the help section

20 May 2008

Same here

20 May 2008

As I said in another thread, I had the same problem with internet Explorer but it seems to work ok with firefox.
H.x

20 May 2008

it only lights grey for me and thats it is it same for you???

20 May 2008

Whats firefox?
Nothing's grey for me... coz the charoom box doesn't even open.
Lil

20 May 2008

It's a different web browser to Internet explorer, you can download it for free, just google something like free firefox download.
H.x

20 May 2008

thanks h-x worked straight away xxxx

20 May 2008

Odd, we will need to take a look at it, what version of IE are you using?
Would you try http://www.swingingheaven.co.uk/chatroom/chatroom.html
and let me know what happens.

20 May 2008

That link works in IE steve, but when I go to the link page, I click the box and nothing happens but it works in firefox.
H.x

20 May 2008

Quote by H-x
That link works in IE steve, but when I go to the link page, I click the box and nothing happens but it works in firefox.
H.x

Could be something wrong with the way that the link is, although it works ok in IE7 for me, if you click on the Help option in IE, then about Internet Explorer it should tell you which version you have, if you could let us know we whould be able to reproduce the issue and sort it out smile

20 May 2008

That link worked for me st3v3
:thumbup:

20 May 2008

same problem as above.
using ie7 and all available ms updates and latest java.

21 May 2008

mine is fine today thanks lol

26 May 2008

It's doing it again, the only way I can get into chat on IE is by coming in here and clicking on Steve's link.
H.x

26 May 2008

mine is the same again thank god for this link otherwise i have too download firefox and this system doent really like it can we keep this link here please ????

26 May 2008

We did add a link under the main chatroom link saying;
Chatroom won't open? Click here to open it in the same window.
Is that one showing for you? because if it isn't then there's something weird going on with the page being served up.

26 May 2008

Steve, yes that works - hadn't seen it biggrin

Not sure I like it opening in the same page but better than not at all, thanks.
H.x

27 May 2008

Ok... everytime i wanna go in chat i have to use the other link you made to do so... BUT then... when i try and look at a profile when using that link, the profile comes up over the chatroom in the same window... and then i have to close the whole thing and wait 5 mins to get bk in again!!!!!!!!
:x :x :x :x

27 May 2008

Right click on the profile and use the 'open in a new window' option.
H.x

27 May 2008

The right click thing will work on the link to enter chat, but once your in the chatroom you won't get this option, also when I'm in chat and I select a profile followed by View Profile, it always opens in a new window.

27 May 2008

Mine was opening a new window untill this morn... it opened on the chatroom... so in order to get bk to chat i had to close it all down and start again.
I've never had this trouble b4. Always been able to use the normal link to open chat until last week when there was probs on the site. Is this gonna be the case all the time now... or will i be able to access it the normal way again soon?
Lil xx

27 May 2008

The problem we have at our end is reproducing this issue, we know its happening as a number of people have been affected, so far as site changes go the bits of code that relate to how these windows open up hasn't changed, we have been over old versions of the site as well and the codes all the same, so it may be that there's another factor, maybe an ISP, maybe a setting in a browser or a browser change in the way that java script is handled, for those that do have this issue and come across ways to fix it, please post as any info is useful in finding out why this is happening.

29 May 2008

hi guys, Also had a problem when in chat and trying to view profiles. Profiles did not open in a new window, but over the chat room, so had to keep logging out and back in. I downloaded the latest version of flash and this seemed to work. Not sure if this will help with other problems, but maybe worth a try.

29 May 2008

I have the same problem with profiles in chatroom. I tried the above and my PC hung.

29 May 2008

In both Firefox and IE there's options that could cause this to happen, would you check that within your options that you aren't forcing links to open up in the current window;
In Firefox
Tools > Options
Click on Tabs Icon
Make sure that the 'Open links from other applications in'
a new window is checked
and that the 'Force links that open new windows to open in'
is not checked
In IE
Tools > Internet Options
Tabs > Settings
Try unchecking 'Enable tabbed browsing'
restart IE and see if it still happens.

1 Jun 2008

:x :x :x :x
Its doing it again!!!!!! opening profiles over the chatroom so i have to close the whole thing down and wait 5 mins

3 Jun 2008

Quote by Lilmiss
:x :x :x :x
Its doing it again!!!!!! opening profiles over the chatroom so i have to close the whole thing down and wait 5 mins

And again :roll:
:x

3 Jun 2008

Did you try any of this?

In both Firefox and IE there's options that could cause this to happen, would you check that within your options that you aren't forcing links to open up in the current window;
In Firefox
Tools > Options
Click on Tabs Icon
Make sure that the 'Open links from other applications in'
a new window is checked
and that the 'Force links that open new windows to open in'
is not checked
In IE
Tools > Internet Options
Tabs > Settings
Try unchecking 'Enable tabbed browsing'
restart IE and see if it still happens.

8 Jun 2008

Yep i did this and it messed all my pc up!!!! So i changed it back and then it took my over half an hr to get the writing back to normal.

8 Jun 2008

Quote by Lilmiss
Yep i did this and it messed all my pc up!!!! So i changed it back and then it took my over half an hr to get the writing back to normal.

None of those changes should have had any impact on font size or have messed your pc up, with any issue its only knowing facts that helps to sort it out, its a shame that we haven't had more replies saying wether or not the changes fixed the problem, but I guess thats life, some people will only post when they have an issue sad