Hi All,
We've just rolled out a new update which we hope is going to stabilize and speed up the chat for everyone. I do believe there are a minority of users that still have problems gaining access at all. If this is you, please post here, and include a description of how far it gets, what you see, and what messages are displayed. We will investigate and help each person in turn.
Please do not use this thread for anything else other than connection issues.
Edit: I've just removed about 8 replies because they are off topic, please guys and girls keep this to connection issues only, there's another thread and a support centre to report other bugs.
Thanks,
Elliot
Please help why am i still getting disconnected from chat rooms.
Room freezes then im booted, getting a little anoyed now, enough is enough.
A paying customer.
Hi
About 2 days ago it worked but now only getting the log in page - sign in and getting this message
Please wait while we connect you to the chat service...
the message above then turns into a blank black square/rectangle
Any ideas
Alan
i still have a few niggling problems;
1)every now and then when i try to change the room the whole chatroom disconnects
2)the slide bar on the lower right hand box will not stay down making it impossible to view profiles of members with an inital other than A to C approx
3)the whole system is very slow takes ages to get the room list up and even longer to get into a room
i hope these are just teething problems and will soon be sorted
andy
i am sure i am not the only person suffering - everytime i look at a profile change rooms i am logged out - please fix thanks
I still cannot connect to the new room, i can only get to the message that says joining you to the room! please advise
but is Firefox?
here and it works.
Windows XP pro and Firefox here and all works fine, Do you have any Add ons in Firefox? These maybe what's causing problems, try Firefox in safe mode (no Add ons) see if that helps.
I am lucky to stay connected for 15 to 30 seconds and never more than a minute or two, old chat and every other site I visit works fine.
I use a dongle, being on board a boat, it seems to work "slightly" better when on a broadband land line connection but still pretty poor.
My membership will expire shortly and whilst I enjoy the site it has become very frustrating!.
Windows 7 microsoft browser, vodaphone broadband dongle,
Same here 17:55-18:05
Disconnects everytime I leave the text pane and text is taking an age to appear.
I am able to access new chat, but within about 5 minutes it kicks me out and asks me to reload the page in order to re-connect. Each time I do that the same thing seems to happen.
In the chat the little box comes up to allow cam/ flash, but nothing happens. When looking at changing the setting it is stuck on deny and you cant change the settings. It also freezes the page and you have to shot the computer down to do anything??????
i had a problem at first on new chat .... i couldnt get on it lol
i tried to access it using garys laptop and still coudnt get on
he used my laptop and was able to get into new chat via his profile and could also get into new chat via his profile on his laptop
so the problem seemed to be connected to my profile rather than what pc or laptop i was using surely ?
now i can usually get into it although sometimes stil have a few problems
however i am sometimes disconnected and it doesnt mater whether im on my laptop or garys (his has a different set up to mine so thats why i tried it)
any help for me ?
ps
i often cant view webcams but im not that bothered about that anyway lol
Danne,
re web cams, might be Flash Player related
You can check which version you have and whether there is a newer version available to download via
I can get into the chat rooms, but after about 30secs to a minute I simply get disconnected.
I have put tickets through about this and in response I have made sure I am using an up to date Explorer 8 and in tools compatability view is ticked, but none of this has sorted the diconnection problems for me.
What's next please?
Hi,
Could you try the Desktop version of the chat, and see if this still disconnects you.
Thanks,
Elliot
New to this side of messaging - so hope you get this.
I am still experiencing disconnection issues. Happens every 5 mins or so. Treid everything form chatting a lot to saying nothing at all but makes no difference - still get booted.
Only happened since new chat arrived!
Thanks for looking into it.
we are getting the server is taking too long to respond message.
cheers
Try to log on to the chat and all I get is
"Please wait while we connect you to the chat service...Authenticating..."
Then Nothing else Just 10 15 min of this message.
Just about fed up with SH now..
So many issues lately (site freezing, thrown out, no cams working) all far too common now and getting worse !!
Unsurprisingly there are no links to seek a partial refund !
This site survives on paying customers.. it won't be long before someone else comes up with some competition !
When renewal comes around SH will have a problem if these so-called bugs are not repaired soon.. Just not worth the hassle !!!!!
:doh:
