Hi guys.
I am with talktalk. At my old address I had no problems, I moved about 6 months ago and have nothing but grief since. Had 14 visits from the engineers, 3 different routers and about 6 different filters.
The line keeps 'dropping'. When it does work I get about 5 meg. When I use my 3 dongole instead, I get between 5-8 meg.
The talktalk engineers have checked the line into my house and it has no problems, thats the line from outside my house to the box on the wall inside the house. A couple of the engineers have said its an intermittent problem from the exchange to my house.
I'm thinking of changing providers, but, this is what worries me, will the new provider use the current line from the exchange to my house? I don't see the point of changing providers if they are going to use the same faulty line.
It's really pissing me off now, it's been going on for 6 months!!!
Any advice?
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One for the internet guru's
Sex God
Is it possible you are suffering from interference? Is there a transmitter or electricity sub-station between you and the exchange?
Orgasminator
Unless you switch to a cable provider eg Virgin, then any new provider will use the same faulty line, perhaps with exception of FTTC (like BT infinity) which will use fibre optic cable to the cabinet (the green box somewhere near your home, or even FTTP, which will use fibre optic cable from the exchange to your home.
The problem is that it's intermittent, maybe weather related? Water in the connection, or wind affecting overhead lines, or interference as mentioned above, who knows. Talk Talk will be reluctant to get BT Openreach to investigate as the problem is intermittent and it will cost Talk Talk money.
I'd say keep on at Talk Talk to sort it, as if you change provider you'll just end up starting the whole thing over again.
The problem is that it's intermittent, maybe weather related? Water in the connection, or wind affecting overhead lines, or interference as mentioned above, who knows. Talk Talk will be reluctant to get BT Openreach to investigate as the problem is intermittent and it will cost Talk Talk money.
I'd say keep on at Talk Talk to sort it, as if you change provider you'll just end up starting the whole thing over again.
When you say dropping, is it from laptop to router or from router to telco? Id bring everything back to basics including turning off security briefly. Then build back up until you add whats causing the issue.
1. Disconnect all phones and your sky tv phone cable, plug the filter and your router dsl cable into the master socket.
2. Take a look at the stats on the setup page on the router, it will tell you noise levels and max up down speeds
3. If that remains stable and improves then its one of your phones or something connected into another socket to blame
4. If not then get yourself a new router. I had issues with my BT net gear but turned off the wireless on it and only use it as a modem with an apple extreme for the wireless here. No problems since.
5. Another quick thing is to see if you can hear any crackling using your phone, thats a sign of high noise on your line. But the setup page on your router will tell you exactly and look in its logs too, you may get some good hints there as well.
If it is the exchange check if you can get BT Infinity, that goes into an entirely different new exchange if its available. Less people on those too which means less slow down in the evening and weekends and higher bandwidth with less issues.
J
1. Disconnect all phones and your sky tv phone cable, plug the filter and your router dsl cable into the master socket.
2. Take a look at the stats on the setup page on the router, it will tell you noise levels and max up down speeds
3. If that remains stable and improves then its one of your phones or something connected into another socket to blame
4. If not then get yourself a new router. I had issues with my BT net gear but turned off the wireless on it and only use it as a modem with an apple extreme for the wireless here. No problems since.
5. Another quick thing is to see if you can hear any crackling using your phone, thats a sign of high noise on your line. But the setup page on your router will tell you exactly and look in its logs too, you may get some good hints there as well.
If it is the exchange check if you can get BT Infinity, that goes into an entirely different new exchange if its available. Less people on those too which means less slow down in the evening and weekends and higher bandwidth with less issues.
J
Sex God
All of the above.
However you connectring to your Router/Hub via wifi or cable?
If wifi, tried using via cable to see if you get the same issue ?
Might be somthing simple like your wifi settings, so if the cable works OK dig out the booklet that came with the Router/Hub and change the wifi channel settings away from the usual 'default' they come with to some of the other channels available.
(Usually much less contention with all your neighbours who'll probably using the same 'default' channels on their Routers)
If you use your laptop elsewhere via wifi, do you get the same issues ?
Then might be the wifi settings/card in your laptop.
Hope this helps
However you connectring to your Router/Hub via wifi or cable?
If wifi, tried using via cable to see if you get the same issue ?
Might be somthing simple like your wifi settings, so if the cable works OK dig out the booklet that came with the Router/Hub and change the wifi channel settings away from the usual 'default' they come with to some of the other channels available.
(Usually much less contention with all your neighbours who'll probably using the same 'default' channels on their Routers)
If you use your laptop elsewhere via wifi, do you get the same issues ?
Then might be the wifi settings/card in your laptop.
Hope this helps
How far are you from the exchange? The length of the line to your house will make a big difference to reliability, as will all sorts of environmental factors. You can check your exchange, find out how far away it is, and get an approximation of the best speed you should be able to achieve here:
As an example, I used to have the standard down-the-phoneline broadband. On a good day it was capable of a maximum of 2 meg. Other times it struggled to reach that and the kit at the ISP end would continually trim the speed down to try to cope with the line errors. Eventually it would 'drop out' and need them to do some tweaking on their side to bring it back again.
While I was struggling with this I changed providers a number of times (for better deals, not for line issues). Eventually I ended up with $ky and they finally admitted that the line was poor and called in BT Openreach (who own the lines), but it took a fight for them to do it.
BT checked the line remotely but predictably it was fine the day they did that. As a last ditch attempt Openreach sent out a man who climbed the pole and looked at the wires. He saw there was a rusty connection so replaced the cable from there to my house. It made a difference for a while but went back to the prior state next winter.
In the end I bit the bullet and moved all my services (phone/TV/Internet) to Virgin Media so I get my feed through a buried cable now. It's not as cheap, but I've never looked back, and they recently doubled my speed to 60 meg, which is consistently what I get.
As someone said above, keep pestering TalkTalk, and make it clear that you'll be reviewing your options as they can't seem to provide a stable service.
Good luck.
PS. I remember one day the $ky internet wouldn't connect, and when I looked out of the window it became clear why..... there was a fecking woodpecker trying to get into the box at the top of the telephone pole! :doh: Now *that's* an environmental factor you don't see very often! :lol2:
As an example, I used to have the standard down-the-phoneline broadband. On a good day it was capable of a maximum of 2 meg. Other times it struggled to reach that and the kit at the ISP end would continually trim the speed down to try to cope with the line errors. Eventually it would 'drop out' and need them to do some tweaking on their side to bring it back again.
While I was struggling with this I changed providers a number of times (for better deals, not for line issues). Eventually I ended up with $ky and they finally admitted that the line was poor and called in BT Openreach (who own the lines), but it took a fight for them to do it.
BT checked the line remotely but predictably it was fine the day they did that. As a last ditch attempt Openreach sent out a man who climbed the pole and looked at the wires. He saw there was a rusty connection so replaced the cable from there to my house. It made a difference for a while but went back to the prior state next winter.
In the end I bit the bullet and moved all my services (phone/TV/Internet) to Virgin Media so I get my feed through a buried cable now. It's not as cheap, but I've never looked back, and they recently doubled my speed to 60 meg, which is consistently what I get.
As someone said above, keep pestering TalkTalk, and make it clear that you'll be reviewing your options as they can't seem to provide a stable service.
Good luck.
PS. I remember one day the $ky internet wouldn't connect, and when I looked out of the window it became clear why..... there was a fecking woodpecker trying to get into the box at the top of the telephone pole! :doh: Now *that's* an environmental factor you don't see very often! :lol2:
Cheers for the replys guys.
The problem exists even if the desktop is connected directly to the router via a cable.
The last engineer showed me a graph on his laptop, the signal was dropping non stop!!
I am getting nowhere with talktalk, thier attitude is a joke.
Spoke to BT today and I can get BT infinity at my place, and thats what i'm going to do.
Sadly, virgin don't do fibre optic in my area.
Talk talk have been a nightmare, and like all companies, you don't see what thier like until something goes wrong.
The whole experience has been sooooooooo frustrating.
The problem exists even if the desktop is connected directly to the router via a cable.
The last engineer showed me a graph on his laptop, the signal was dropping non stop!!
I am getting nowhere with talktalk, thier attitude is a joke.
Spoke to BT today and I can get BT infinity at my place, and thats what i'm going to do.
Sadly, virgin don't do fibre optic in my area.
Talk talk have been a nightmare, and like all companies, you don't see what thier like until something goes wrong.
The whole experience has been sooooooooo frustrating.
