i pay aol £16 whatever a month for unlimited access ive been on it for 2 an a bit years now an no probs so far........
last week i recieved i phone bill for £300 when i rang to ask what was goin on my phone company said it was spyware dialing up premium rate numbers in the background of aol.....they said its a common problem an they know the offending numbers an they will put a block on them......fair enuf
2day i rang them to sort out a change of payment....and they informed me that my bill had risen to £400 same problem again with these numbers.........i asked if they were the same numbers and they said yes ,i then said im not paying it as i asked you to block them...of coarse they had no record of that conversation..............
my question to anyone out their is....if my phone company is aware of these numbers and has the ability to stop their customer from connecting to them...and even tho most of their customers dont know till they get the bill.....why dont they intervene
im considering goin to my solicitor and askin advice as i think this is unfair for a company to usein these scams to make money.... any thoughts would be gratfull cheers dudes
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£ 400 phone bill can anyone help
First of all, check your dialup number
Two disconnect the phone line when you're using it
Three, download sygate firewall, spybot search and destroy, spywareblaster and spyware guard. Then get a good antivirus - if you want free, try Avast! (it's brilliant IMHO). Keep them updated on a weekly basis!
You'll probably need to get the machine cleaned up first - take it to PC world or similar for a health check - they'll get rid of it, but it's up to you to keep it clean.
Complain to ICTSYS - and they might get your £400 back. Meanwhile get them to ban the numbers.
Two disconnect the phone line when you're using it
Three, download sygate firewall, spybot search and destroy, spywareblaster and spyware guard. Then get a good antivirus - if you want free, try Avast! (it's brilliant IMHO). Keep them updated on a weekly basis!
You'll probably need to get the machine cleaned up first - take it to PC world or similar for a health check - they'll get rid of it, but it's up to you to keep it clean.
Complain to ICTSYS - and they might get your £400 back. Meanwhile get them to ban the numbers.
There's little point in paying someone to clean up the machine IMHO (especially not PC World)
There are many fora on the 'net that will tell you how to do the job yourself eg:
A total line ban on 09 might be useful too, BT can do this, saves having to find every number, but it's a PITA if you need to phone a legitimate premium number
There are many fora on the 'net that will tell you how to do the job yourself eg:
A total line ban on 09 might be useful too, BT can do this, saves having to find every number, but it's a PITA if you need to phone a legitimate premium number
I have a ban on my premium rate numbers on my phone line (plus do the usual spybot thingies) but can access them when I want to by using my other access provider.. now it used to be Mercury, then it became Cable and Wireless, then it became NPower but think it's now Tiscali :shock: :shock:
I just input an access code for calls to be routed via whoever has the privilege to provide my non- BT calls and it goes through. But at least I'm sure that a dialler hasn't got a chance of working on my phone line.
Actually I only signed up with Mercury cos they offered cost centre bills - I could route business calls onto one number and personal calls onto another so I could then submit the business calls to the appropriate paying authority but neither BT nor Tiscali (or any shades inbetween ) can do this now!!! Telephony services are in regression.
I just input an access code for calls to be routed via whoever has the privilege to provide my non- BT calls and it goes through. But at least I'm sure that a dialler hasn't got a chance of working on my phone line.
Actually I only signed up with Mercury cos they offered cost centre bills - I could route business calls onto one number and personal calls onto another so I could then submit the business calls to the appropriate paying authority but neither BT nor Tiscali (or any shades inbetween ) can do this now!!! Telephony services are in regression.
Sexpert
AVG is very good at detecting virus/dialers.
If you haven't got it get it here.
It's free for home users and updates about every 10-14 days.
If you haven't got it get it here.
It's free for home users and updates about every 10-14 days.
Troy - whatever you do do not pay it. Offer your computer to BTcert (computer emergency response team) as evidence - they will be able to check the logs on your computer. I'm good friends with the head of BT security, i'll send him an email and see if i can get some advice for you on the best way to go...
Sex God
Quote by Robbie
Troy - whatever you do do not pay it. Offer your computer to BTcert (computer emergency response team) as evidence - they will be able to check the logs on your computer. I'm good friends with the head of BT security, i'll send him an email and see if i can get some advice for you on the best way to go...
Any chance you can post the reply on the open forum (after removing names and addys etc) as I'd be interested in seeing that as well.
Quote by easy
Troy - whatever you do do not pay it. Offer your computer to BTcert (computer emergency response team) as evidence - they will be able to check the logs on your computer. I'm good friends with the head of BT security, i'll send him an email and see if i can get some advice for you on the best way to go...
Any chance you can post the reply on the open forum (after removing names and addys etc) as I'd be interested in seeing that as well.
;)
Quote by TROY STUDLEY
i pay aol £16 whatever a month for unlimited access ive been on it for 2 an a bit years now an no probs so far........
last week i recieved i phone bill for £300 when i rang to ask what was goin on my phone company said it was spyware dialing up premium rate numbers in the background of aol.....they said its a common problem an they know the offending numbers an they will put a block on them......fair enuf
2day i rang them to sort out a change of payment....and they informed me that my bill had risen to £400 same problem again with these numbers.........i asked if they were the same numbers and they said yes ,i then said im not paying it as i asked you to block them...of coarse they had no record of that conversation..............
my question to anyone out their is....if my phone company is aware of these numbers and has the ability to stop their customer from connecting to them...and even tho most of their customers dont know till they get the bill.....why dont they intervene
im considering goin to my solicitor and askin advice as i think this is unfair for a company to usein these scams to make money.... any thoughts would be gratfull cheers dudes
You sure you havent been connecteng to porn sites?? Sorry had to ask if you dunno what youre doing on the net it can be easy to accidentaly connect through dialup services on some sites.
If not take the fuckers all the way good luck though with BT them being a big bunch of corporate bastards I HATE BT!!! Try OFTEL as well they should be able to give you some advice and maybe help you I always contact them when BT piss me off cause i hate them so much and yes BT is the only phone company in my area unfortunately if it wasnt Id have ditched them years ago!!
Hope you get it sorted!
Sex God
i wish i could help.. but the best i can do is to start a whip round1
i will kick it off with the contents of my purse:
a rusty 2p, an old shilling.. and a token from the SMB.
well... its the thought that counts!
i will kick it off with the contents of my purse:
a rusty 2p, an old shilling.. and a token from the SMB.
well... its the thought that counts!
ops: i think more than likly it was porn yes :oops: :oops: I'll second that. Provided you're on an enabled exchange, AOL Broadband starts at only four quid a month more than you're paying now. Broadband is ACE - honestly, try it for a month and you'll never go back. (Disclaimer: I've never tried AOL Broadband. I'm with Blueyonder, who are also ace.)
