BEWARE of thieving ATM machines....

12 Jun 2007

3 weeks ago i went to my local shop to use the cash vending machine in there, i checked my balance....£205 in there.....great, pressed to draw out 200 for my lovely landlord and looked at the money slot eagerly,
10,20,30,40......whir whir whir whir whir whir. WTF? wheres the rest? oh ok its ran out, at least it gave me a reciept for the 40 it paid out, but I'll have to get into town to draw out the rest.
Arrive at the bank, check my balance......minus 35 pounds in credit!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! bear in mind its a savings account and its supposedly impossible to go overdrawn on a savings account.
I go inside my branch of the Abbey National and they helpfully fill out a "atm dispute" form for me and fax it off to machine vendors, that was on the 15th of may, the vendors supposedly had ten days by law to investigate my claim and refund me.......now Im ringing up the vendors daily and they keep promising me someone from head office will ring me back.
Im Livid, basically its my word against a machine. Im not trusting an atm ever again, if i was mugged standing next to an atm id be better off because at least it would be a fair fight.
Be cautious people I'd hate for you to be ripped off like this.

12 Jun 2007

ATM's are a way of life...but the ones to avoid are the ones that are not outside an actual bank!...i'd never use one inside a shop,pub or petrol station for the very reason you said...running out of cash...oh and the rip off charge!

12 Jun 2007

yep I have learnt my lesson, its infuriating trying to speak to these people at the call centre and keep being fobbed off.

12 Jun 2007

Quote by Mr-Powers
ATM's are a way of life...but the ones to avoid are the ones that are not outside an actual bank!...i'd never use one inside a shop,pub or petrol station for the very reason you said...running out of cash...oh and the rip off charge!

i was once left £10 short from an ATM outside Barclays, who i was banking with at the time evil

i went in to complain and was told they would look into it
i received a letter at a later date telling me they couldn't do anything about it as the ATM appeared to be working fine :shock: bastards rolleyes

fil

12 Jun 2007

We all know where the missing money is going of course...... Fecking shareholders Annual meeting...Pays for all that Lovely Champagne they drink.
Alex rolleyes

:roll: :roll: :roll: :roll:

12 Jun 2007

I went to an ATM a few years ago outside my bank and got a tenner out (yeah I know broke and eeking my money out) I had to go into the bank to get it changed for 2 fivers and they refused the note as it was a fraud :shock:
After a huge fuss and ages arguing back and forth with my receipt as proof that I had got the money from their till, they exchanged it. But only as a goodwill gesture according to them mad

DD

12 Jun 2007

these stories arent filling me with confidence of ever seeing my money again. waaaaaaaaaaaaaaaaaaaa lol

12 Jun 2007

It's not unheard of for two notes to get 'stuck' together and leave you £10 or £20 short, and then the lucky person after you gets the extra note. Unless that person is very honest and owns up, you will have no proof that you were short changed.

12 Jun 2007

But surely balances at the end of the day would then not tally up if you were right and they were wrong? dunno

12 Jun 2007

Quote by jaymar
But surely balances at the end of the day would then not tally up if you were right and they were wrong?

That assumes Bankers can count! When dishing out words for the daily tasks we do.. they started at the wrong end of the alphabet for this one.. W would have been better cool

8-)

12 Jun 2007

Quote by devondelight
I went to an ATM a few years ago outside my bank and got a tenner out (yeah I know broke and eeking my money out) I had to go into the bank to get it changed for 2 fivers and they refused the note as it was a fraud :shock:
After a huge fuss and ages arguing back and forth with my receipt as proof that I had got the money from their till, they exchanged it. But only as a goodwill gesture according to them
DD

There was an article on Radio 2 about dud money a few months ago. A school girl drew £100, ALL of the money she had in her account, from an ATM outside of a Tesco store. EVERY ONE of the notes from the machine was dud. She did get her money back but not without a struggle! You would have thought that a bank would at least check for dud money first before its put in a machine evil

20 Jun 2007

It's not just a checking problem. Isn't it a criminal act to pass fake currency? Since bank employees handle the cash going into the machines, the bank is the one passing the fake money - the machine is simply the means to move the money from one place to another.
My instinct would be to call the police - while standing in the bank - and make a formal "complaint" via the courts.
Passing fake currency is theft. Banks not ensuring the money they pass on is genuine is as bad as deliberately passing duds.

21 Jun 2007

Only today on the news, it seems that the Banks are assisting the Govt on decriminalising credit card theft after introduction of new rules. The report showed a guy who had over £400 stolen from him via a credit card fraud and the Police, on advice from the Bank, were not able to pursue the matter.
Yesterday in Prime Ministers Questions, Bliar insisted that crime had fallen in the UK under Labour. Of course it has rolleyes

no-one bothers reporting it anymore.

21 Jun 2007

Quote by foxylady2209
It's not just a checking problem. Isn't it a criminal act to pass fake currency? Since bank employees handle the cash going into the machines, the bank is the one passing the fake money - the machine is simply the means to move the money from one place to another.
My instinct would be to call the police - while standing in the bank - and make a formal "complaint" via the courts.
Passing fake currency is theft. Banks not ensuring the money they pass on is genuine is as bad as deliberately passing duds.

yes it is when I used to runs shops we would get them from time to time and then they were bad fakes how my staff missed it most of the time was beyond me rolleyes

Several times I had touchy conversations with customers telling them that I needed to take it out of circulation and that they still needed to pay me, that never went down well.