Exceptionally Techincal.

16 Jan 2005

Quote by Jags
Hi Jags,
Nice of you to help out :P

All I can offer is to keep the spirits up - no bloody use with technical stuff - just broke my fax printer cos I turned it upside down and shifted something - eventually turned it upside down the other way and it shifted back! :lol: :lol:
See...easy - turn his PC upside down and shake it.
SORRY!
x
If it works don't knock it wink

16 Jan 2005

Quote by JQL
Hi Jags,
Nice of you to help out :P

All I can offer is to keep the spirits up - no bloody use with technical stuff - just broke my fax printer cos I turned it upside down and shifted something - eventually turned it upside down the other way and it shifted back! :lol: :lol:
See...easy - turn his PC upside down and shake it.
SORRY!
x
If it works don't knock it wink

No, if it works don't turn it upside-fucking-down!! redface

ops:
:P

16 Jan 2005

But then where's the fun in the hours of frustration when it doesn't work...
Me, Sad? nooo...... redface

16 Jan 2005

Quote by Jags
Hi Jags,
Nice of you to help out :P

All I can offer is to keep the spirits up - no bloody use with technical stuff - just broke my fax printer cos I turned it upside down and shifted something - eventually turned it upside down the other way and it shifted back! :lol: :lol:
See...easy - turn his PC upside down and shake it.
SORRY!
x
If it works don't knock it wink

No, if it works don't turn it upside-fucking-down!! redface

ops:
:P

:rotflmao: :rotflmao: :rotflmao: :rotflmao: :rotflmao:
Forgot to ask, is it just the main forum page he can't download, or is it any page from the forum?

16 Jan 2005

As far as I'm aware...
He can get: http://photos.swingingheaven.co.uk/photo-adverts/index.html
He can't get: http://www.swingingheaven.co.uk/main/index.html
It seems to be the http://www.swingingheaven.co.uk that's causing the problem.

16 Jan 2005

Quote by JQL
As far as I'm aware...
He can get: http://photos.swingingheaven.co.uk/photo-adverts/index.html
He can't get: http://www.swingingheaven.co.uk/main/index.html
It seems to be the http://www.swingingheaven.co.uk that's causing the problem.

and the ip address definitely doesn't work in an address bar? i.e

16 Jan 2005

I've sent the Ping Plotter output to Mark. Hopefully he'll be able to see where the problem lies.

16 Jan 2005

Quote by JQL
PingPlotter reports 17 hops before failure. TE's emailing the report to me now.

Seems to be getting out then, depends where the hop stops. As Mark mentioned the SH forum server is configured to drop pings.
Using an 'ammer, will only dent the casing lol

16 Jan 2005

unless you open the case and reprogram the hard disk with it biggrin

16 Jan 2005

Hmm, looks like you having fun guys smile

Question will be if the packet drops occur at the next hop up from Mark, or miles away... Someone out there got a nice dodgy route configured it sounds like sending our man to nowhere...
17 hops a long way, prob outside the NTL realm, can someone PM the trace? Be interested to have a nose. Best of luck guys eaither way, seems you well on case :)

16 Jan 2005

Just run a TRACERT and I'm getting dropped at the same hop as TE.

16 Jan 2005

Ok that blows my idea of dodgy route out... lol... so the return signal is getting lost. Mark can you tracert back to him?

16 Jan 2005

Quote by JQL
Just run a TRACERT and I'm getting dropped at the same hop as TE.

did he try dialup in the end? or removing the linksys?

16 Jan 2005

He hasn't got back to me so I don't know for sure.
He was going to try the direct link to the NTL router after putting down the phone. I'll assume that it hasn't worked as he isn't on the site yet..

16 Jan 2005

Quote by JQL
He hasn't got back to me so I don't know for sure.
He was going to try the direct link to the NTL router after putting down the phone. I'll assume that it hasn't worked as he isn't on the site yet..

or he's still faffing with their "advanced" MAC registration thingy biggrin

16 Jan 2005

I don't think it's the NTL router as the Trace gets him to the SH servers (or seems to).

16 Jan 2005

Catch you all on the flip side...

16 Jan 2005

no I doubt it too, but it's worth taking the linksys out of the equation at least, as it's capable of blocking this kind of stuff.
can you see where the 404 comes from? some servers send one out, sometimes the browser creates it. one thing's for sure, the SH server isn't sending it out as I tested and it redirects all unknown urls to the home page.

17 Jan 2005

ok, new in these aprts but if this helps...
I'm an HTHell sufferer myseld and had a similar problem a while back, tried everything but to no avail. tracerouting back to the stall, as matter of desperation I started changing my dns settings to match the first hop in the route and bugger me i it didn't work, never had a bit of bother with NTL since
here's what I have as my dns settings for NTL now, give em a whirl

0
0
hope it helps!

17 Jan 2005

Quote by Lucifer
Don't know if this is going to help........
I had a similar issue with NTL about 6 months ago. After many hours of back and forth with their technical support (or hinderence ) people they decided one of their proxys servers had a fault and provided me with the IP address of a different one to connect through. Which solved the problem.

This hasn't been clarified yet, is he using proxy servers? If so, is there a good reason?
I don't think it's been clarified as to whether he has tried other DNS servers, if you could post his DNS and proxy details and they are at fault, that should be replicable from any other pc of the NTL network.
Coming in late, but liking to have no loose ends.
Chris

17 Jan 2005

Many thanks for all your suggestions.
It seems TE isn't back on yet but we are still trying anything and everything that you all suggest even if we've tried it before!
I'm hoping that Mark might be able to shed some light on the problem now that he's got the Trace.
I was mulling over the fact that the problem seems to be occuring a site where ICMP (Ping) is disabled. Any thoughts on that?
The other thing is that it is a 404 error that is being returned. Not a 500. Any thoughts on that as well?

17 Jan 2005

Quote by marmalaid
Don't know if this is going to help........
I had a similar issue with NTL about 6 months ago. After many hours of back and forth with their technical support (or hinderence ) people they decided one of their proxys servers had a fault and provided me with the IP address of a different one to connect through. Which solved the problem.

This hasn't been clarified yet, is he using proxy servers? If so, is there a good reason?
I don't think it's been clarified as to whether he has tried other DNS servers, if you could post his DNS and proxy details and they are at fault, that should be replicable from any other pc of the NTL network.
Coming in late, but liking to have no loose ends.
Chris
NTL use invisable cache's... the addresses dont show up on tracerts, but they are listed on various sites.
I have to manually set/force the cache when I want to view a yhaoo profile otherwise it comes up with "server not found for this profile" or somesuch. I set mine to and port 8080. I also find it usefull for "speed testing" my site as it forces the browser to go out to the internet and back into the server... not route directly which speeds things up at my end, but doest give a true idea.
All that said, its NTL's fault as they havent got their caches set correctly, or dont understand them in respect to some other sites.

17 Jan 2005

Quote by piercedJon
NTL use invisable cache's... the addresses dont show up on tracerts, but they are listed on various sites.
I have to manually set/force the cache when I want to view a yhaoo profile otherwise it comes up with "server not found for this profile" or somesuch. I set mine to and port 8080. I also find it usefull for "speed testing" my site as it forces the browser to go out to the internet and back into the server... not route directly which speeds things up at my end, but doest give a true idea.
All that said, its NTL's fault as they havent got their caches set correctly, or dont understand them in respect to some other sites.

Let's face it NTL are pants! We had a problem for over year with loss of data (!) and was told our area is a blackspot and notorius for problems. We had another guy out to move a connection and he found the problem and forced us to have a huge repull/rewire. Hey presto problem solved.
We're constantly having problems with them sad

17 Jan 2005

In fairness I have to say we have been with NTL for years and have had no problems!! confused

:? :?

17 Jan 2005

did he have any joy with surfola? that should at the very least allow him to view the site if not post to it.

17 Jan 2005

well all I can say is, if I ever need an teckkie advise, I know where to ask.

17 Jan 2005

Quote by Mark
I'm hoping that Mark might be able to shed some light on the problem now that he's got the Trace.

Sorry, I've not received it yet... you definitely sent it to the contact address?
Emailed to admin@sh....
I'll PM it to you.

17 Jan 2005

Quote by lucyuktv2
did he have any joy with surfola? that should at the very least allow him to view the site if not post to it.

TE hasn't been back to me yet.

17 Jan 2005

Right, with PiercedJon's help we've got TE back on. :bounce:
It seems to be the "Invisible" NTL Proxy Server settings which were cocking things up. Using the Proxy Server Settings supplied by PiercedJon, TE is now back up and running.
You should see a post from him shortly...
Many thanks to everyone for your help and suggestions, I think we tried virtually all of them at one point or another.

17 Jan 2005

Ahem, can I register a modest - oh fluck it an
ENORMOUS - WOOHOO!
Many thanks to everybody who has offered help but particularly to JQL, who has stuck at solving my very long problem for quite a while now - to Mark for his help and to a certain lady who has kept me supplied with oxygen in my airless dungeon of the past month or so! I'm touched in the fullest sense of the word!!!!
Look out! Please........
And a particularly heartfelt thanks to Pierced Jon for coming up with the right answer :!: :!: