PC Problems. HELP

2 Oct 2010

Ok... for about the last 5 days or so I have been experiencing problems in chat. I can log in, move from the server it throws me into to the room I want, say 'Hello' then..... Nothing. :sad: The room stops rolling and anything that I type in the panel at the bottom of the box sends, but doesn't show in the room.. then about 10 seconds later I crash and the room grey's out. :sad: Now last night I managed to stay in chat about 90 mins before it happened.
I have put in support tickets and spoken to Meeko about the problems and they have/are doing there best to help which I really appreciate.
I have a PC which is running XP that I use 95% of the time. I have tried updating everything which I'm told its all up to date. I'm also wireless. I've even done a system restore.
I also sometimes use a laptop which is Windows 7 and getting the exact same problems on that which tells me its something to do with chat rather than the systems. I have also tried the chatroom on a different site (10 mins ago) and the chat is exactly the same there. dunno

MSN is working and the IM chat thing in the right hand corner at the bottom. Also the games on FB so if it was a flash problem surely they wouldn't work?
There must be a Computer Whizz Kid about somewhere that can help?? Please?
Lilmiss

2 Oct 2010

Sounds like your ISP is using a hidden upstram proxy that's not handling HTTP 1.1 connections properly (usualy a configuration issue at the ISP end).
try going to and see if it shows a proxy, if it does then there is probably little you can do right now besides take a note of the proxy ip address from that site, and email your ISP and ask them to test/fix it.
The other issue that I know of that causes it, is some of the 3G Dongle firmware REALLY dont like streamed connections (the black / green Three one is one example, as is one of the O2 ones), have a look on the manufacturer/isp website to see if there is an update to the software of the dongle if that's the case, I know Three have not fixed it, but the manufacturer has a version of the firmware that does fix it, but you need to 'hack' it onto the device.
Let me know who/what u are connecting with, and we can try help ;)
AP

2 Oct 2010

Thanks for your help. I've mailed you with what it said once i used that link you sent me. Please can you have a look at it and mail me what i need to do next in a woman words LOL x

2 Oct 2010

I've just done that Cache Test and its appears i've found a Proxy.
What next? Ring my ISP in the morning and ask them to remove it??
Lilmiss

3 Oct 2010

Whatever you do do not use internet Explorer....
It is unstable at the best of times....use Firefox as your means of browsing the internet.
Is it only this chat that this happens too or general problems on the internet?

3 Oct 2010

Update..
I've rung Sky and spent 30 mins going through this n that.. rebooting.. blah blah for them to say its not them? They say there is no proxy. They are passing it onto a higher team to check again. While doing all the checks they had me signing into chat to see what happened but it was still the same. I can type once then im a gonner!! dunno

Kenty... I tried chat on another site last night but it did the same. I don't use IE and Firefox just crashes everytime. My question is.. Why can i get in chat and it only happen once i've typed? :sad:
Lilmiss

3 Oct 2010

have you tried all the usual basic stuff such as clearing cookies, updating java and flash etc.
i think java is the only one of those that might influence using chat but it's always a good place to start when having trouble with windows

3 Oct 2010

Quote by Lilmiss
I've just done that Cache Test and its appears i've found a Proxy.
What next? Ring my ISP in the morning and ask them to remove it??
Lilmiss

Have you got a friend? Can you take your computer around to their house.
If everything works from theirs, then your ISP is the problem.
If you are still experiencing the same issues, then its either your computers, or the site.
As there are currently over 1500 connections in the chatroom, I doubt that its the site thats the problem.
Either way, a trip to another location should start to verify what is at fault.

3 Oct 2010

Quote by meat2pleaseu
have you tried all the usual basic stuff such as clearing cookies, updating java and flash etc.
i think java is the only one of those that might influence using chat but it's always a good place to start when having trouble with windows

Yes. I've tried everything. System scans and Java updates. Flash is auto updated because I use Google Chrome and to do the Cache Test it has to clear all your browsing and stuff. I've done nothing but think about it today.
I think it's my Router. Its funny how from a pc and laptop i'm getting the same probs. If there was a pc problem it wouldn't effect the performance of the laptop, would it? I'm gonna ring and ask for a new one to be sent out to me.
Thanks for all your help.
Lilmiss

3 Oct 2010

Quote by kentswingers777
Whatever you do do not use internet Explorer....
It is unstable at the best of times....use Firefox as your means of browsing the internet.
Is it only this chat that this happens too or general problems on the internet?

I would even go so far as to suggest not using Firefox.
Try either Google Chrome or Opera.

3 Oct 2010

Quote by Lilmiss
have you tried all the usual basic stuff such as clearing cookies, updating java and flash etc.
i think java is the only one of those that might influence using chat but it's always a good place to start when having trouble with windows

Yes. I've tried everything. System scans and Java updates. Flash is auto updated because I use Google Chrome and to do the Cache Test it has to clear all your browsing and stuff. I've done nothing but think about it today.
I think it's my Router. Its funny how from a pc and laptop i'm getting the same probs. If there was a pc problem it wouldn't effect the performance of the laptop, would it? I'm gonna ring and ask for a new one to be sent out to me.
Thanks for all your help.
Lilmiss
If its your router then bypass the router and connect directly via your modem. If it works fine then you know its the router. Some routers are not compatible with Xbox live. I had to change mine for that reason as I would just get disconnected mid game sad

3 Oct 2010

Ok...this is wierd....??
Seemingly Sky couldn't find any problems. That was at 8am this morning. I've been out at work all day.. Logged into the site and chat at approx . AND i'm still in there blink

:

3 Oct 2010

Quote by Lilmiss
Ok...this is wierd....??
Seemingly Sky couldn't find any problems. That was at 8am this morning. I've been out at work all day.. Logged into the site and chat at approx . AND i'm still in there
:

They probably sent your router/modem a sort of reboot message if they are anything like Virgin media. Often sorts out the problem.

3 Oct 2010

Quote by tweeky
Ok...this is wierd....??
Seemingly Sky couldn't find any problems. That was at 8am this morning. I've been out at work all day.. Logged into the site and chat at approx . AND i'm still in there
:

They probably sent your router/modem a sort of reboot message if they are anything like Virgin media. Often sorts out the problem.
Here's hoping... I guess time will tell lol

5 Oct 2010

Quote by tweeky
Ok...this is wierd....??
Seemingly Sky couldn't find any problems. That was at 8am this morning. I've been out at work all day.. Logged into the site and chat at approx . AND i'm still in there
:

They probably sent your router/modem a sort of reboot message if they are anything like Virgin media. Often sorts out the problem.
Or they found the problem and didn't feel like admitting it as it would make them look like chumps for denying it in the first place.

5 Oct 2010

Are you on broadband or dial up.................

6 Oct 2010

Quote by markz
Are you on broadband or dial up.................

Wireless Broadband.
So.. everything was going fine till last night... All my pages went slow to load again... the spinny thing in the top left corner was going anti-clockwise instead of clock-wise and I kept getting kicked from chat AGAIN :sad: Not sure how it lies today yet as i've not been in from work long.
Lilmiss x

6 Oct 2010

Quote by Lilmiss
Are you on broadband or dial up.................

Wireless Broadband.

Ignore the ejit...he's been churning out that line since Tony Bliar was popular rolleyes