Just wanted to present another side perhaps, to Minty's comment earlier. I've had 2 or 3 issues along the way recently and always found Toots to be brand new when helping me. Sometimes it's been technical glitches related to the upgrade other times it's been issues with getting our account verified, she's sorted them out completely. Othertimes it's been minor disagreements with other chatters (hey we all get horny sometimes and have a blood rush), and while helping me she's perhaps advised me how I could have not been a naughty boy, but she's always been fair and lighthearted, and always sorted the things out.
Nothing in it for me, but seems only fair to say we all have good and bad days, but I've only ever seen Toots in here on a good day it seems.
