Chatroom Problems

14 May 2011

Same here !
:-(

Quote by sneaks
I've been trying to access chat since about 1am but its not working, anyone else having problems?
Why is there not 24 hour support on a pay site?
Will I get some free time added ?

14 May 2011

Still NO chat but the chatroom status on the homepage is GREEN surely that should be RED!!!!!!!!

14 May 2011

How thick am I.... what are the traffic lights all about - can somebody explain to this dumb blonde !! x x x Still cannot get in grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr x x x

14 May 2011

Quote by sneaks
I've been trying to access chat since about 1am but its not working, anyone else having problems?

Yes, everyone is.

Quote by sneaks
Why is there not 24 hour support on a pay site?

Damn good question.

Quote by sneaks
Will I get some free time added ?

Very silly question. :-)

14 May 2011

Grrrrrrrr feeling naughty and wanted to go on cam.....
Can't chat with my friends....
What are we going to do now!!!???? lol xxxx

14 May 2011

any news please?

14 May 2011

wtf is a 504 gateway problem?
this has been over 12 hrs now

14 May 2011

This pretty poor service to be fair.
I appreciate that it only affects the chatroom - but quite honestly it is only the chatroom that we are interested in.
The net is full of bulletin boards containing inane threads about subjects that people either do not have a clue about or are not interested in - so the forum being serviceable is of no consequence.
Is there a timescale for when this matter will be resolved?

14 May 2011

Chatrooms have been completely inaccessible since at least 22:30hrs approx last night, and were playing up for at least a couple of days before that, with random connection problems, room drop outs and slow responses.
From the error messages coming up, the chat software hasn't even been configured correctly.
The site is almost as reliable as some of the swingers on here! I had a great meet set up for last night, only to be let down by the couple who now appear to have vanished into the ether! And the single males get all the grief for not being reliable!?
NatureBoySouth

14 May 2011

No time scale given yet.
As already stated as Moderators there is nothing we can do, admin have been informed.

14 May 2011

we just checked admins profile...last seen on line 20 hours ago :twisted: we got a hunch they done a runner with the loot lol

:lol:

Quote by Sarah
No time scale given yet.
As already stated as Moderators there is nothing we can do, admin have been informed.

14 May 2011

Quote by matboyslim
wtf is a 504 gateway problem?
this has been over 12 hrs now

A 504 Error:-
A server (not necessarily a Web server) is acting as a gateway or proxy to fulfil the request by the client (e.g. your Web browser) to access the requested URL. This server did not receive a timely response from an upstream server it accessed to deal with your HTTP request.
This usually means that the upstream server is down (no response to the gateway/proxy), rather than that the upstream server and the gateway/proxy do not agree on the protocol for exchanging data.
504 errors in the HTTP cycle
Any client (e.g. your Web browser) goes through the following cycle when it communicates with the Web server:
Obtain an IP address from the IP name of the site (the site URL without the leading 'http://'). This lookup (conversion of IP name to IP address) is provided by domain name servers (DNSs).
Open an IP socket connection to that IP address.
Write an HTTP data stream through that socket.
Receive an HTTP data stream back from the Web server in response. This data stream contains status codes whose values are determined by the HTTP protocol. Parse this data stream for status codes and other useful information.
This error occurs in the final step above when the client receives an HTTP status code that it recognises as '504'.
Fixing 504 errors - general
This problem is entirely due to slow IP communication between back-end computers, possibly including the Web server. Only the people who set up the network at the site which hosts the Web server can fix this problem.

14 May 2011

Quote by Gufuncouple
This problem is entirely due to slow IP communication between back-end computers, possibly including the Web server. Only the people who set up the network at the site which hosts the Web server can fix this problem.

You are clearly an expert in such matters, I have very little knowledge about any of what you have said, but I think I get the jist of it.
Does this mean that if Swinging Heaven are not the same people as the people who set up the network.... that we will have to wait for the people who set up the network to address the problem.
If so, it could potentially be a little while - unless Swinging Heaven have arrange some form of out of hours support to address such issues.

14 May 2011

Our sincere apologies for the problems with the chat room. We've now resolved the issue and we're continuing to monitor this.

14 May 2011

Admin, your sincere apologies are not good enough. The site is down more often than a mexican prostitute. How are you going to compensate me for not being able to use what i have paid for yet again?

14 May 2011

Quote by HimandHer
This problem is entirely due to slow IP communication between back-end computers, possibly including the Web server. Only the people who set up the network at the site which hosts the Web server can fix this problem.

You are clearly an expert in such matters, I have very little knowledge about any of what you have said, but I think I get the jist of it.
Does this mean that if Swinging Heaven are not the same people as the people who set up the network.... that we will have to wait for the people who set up the network to address the problem.
If so, it could potentially be a little while - unless Swinging Heaven have arrange some form of out of hours support to address such issues.
Depending on the type of Datacentre that the servers are hosted from. The SH support team have to contact the DC Operations staff to identify where the problem is and if a fix can be applied to restore service. Most DC's are 'secure' environments and require a PTW (Permit to Work) for external engineers to visit and repair.
8 times out of 10 a 504 error is caused by a faulty patch cable between the server and the network hub. The other 2 times are usually the NIC (Network Interface Card) developing a fault.
When we architect server farms we would normally specify servers that contain twin NIC's and that they are patched to separate hubs to avoid this type of problem occurring and thus provide some degree of fail-safe.

14 May 2011

Quote by Gufuncouple
This problem is entirely due to slow IP communication between back-end computers, possibly including the Web server. Only the people who set up the network at the site which hosts the Web server can fix this problem.

You are clearly an expert in such matters, I have very little knowledge about any of what you have said, but I think I get the jist of it.
Does this mean that if Swinging Heaven are not the same people as the people who set up the network.... that we will have to wait for the people who set up the network to address the problem.
If so, it could potentially be a little while - unless Swinging Heaven have arrange some form of out of hours support to address such issues.
Depending on the type of Datacentre that the servers are hosted from. The SH support team have to contact the DC Operations staff to identify where the problem is and if a fix can be applied to restore service. Most DC's are 'secure' environments and require a PTW (Permit to Work) for external engineers to visit and repair.
8 times out of 10 a 504 error is caused by a faulty patch cable between the server and the network hub. The other 2 times are usually the NIC (Network Interface Card) developing a fault.
When we architect server farms we would normally specify servers that contain twin NIC's and that they are patched to separate hubs to avoid this type of problem occurring and thus provide some degree of fail-safe.
DRAC, ILO allow for remote access when a server is down, IP-KVM if the servers dont support that is another option, ATS, RemotePDUs, so for the most part they have the ability to control things remotley, the kit exists.
They are using Varnish/Nginx servers which support load-balancing but will kick out faulty servers from the pool if one stops responding so even with single NICs this should be under control. There may be LVM sitting infront of all the servers too which will also kick out non responding servers.
Dual NICs in a Active/Pasive setup will not always fall over correctly in certian situations which can be quite annoying, round-robin is annoying as it can lead to an intermittant packet loss if a switch/cable has a problem.
They should also be running some form on nagios or service monitoring system to make sure that all is running correctly and if not it will start txting the admins to sort it out or take certian actions to kick the servers back into life again.

14 May 2011

I thought the cleaner unplugged it so she could do the hoovering? lol

Mal

14 May 2011

Quote by Mal
I thought the cleaner unplugged it so she could do the hoovering?
Mal

Unlike you to make sexist remarks Mal :grin:

14 May 2011

Quote by GnV
I thought the cleaner unplugged it so she could do the hoovering?
Mal

Unlike you to make sexist remarks Mal :grin:
Guess WHO did the hoovering in this house today?? :giggle:

14 May 2011

Quote by GnV
I thought the cleaner unplugged it so she could do the hoovering?
Mal

Unlike you to make sexist remarks Mal :grin:
not sexist when you know the cleaner is female!! :grin:

14 May 2011

Quote by Sarah
I thought the cleaner unplugged it so she could do the hoovering?
Mal

Unlike you to make sexist remarks Mal :grin:
Guess WHO did the hoovering in this house today?? :giggle:
Whilst HE was out gallivanting, no doubt rotflmao

14 May 2011

Quote by Mal
This isn't just this morning - I haven't been able to get on since last night. This has a habit of occurring on a Friday night. Weekends are obviously the busiest times which would suggest that their server may be having problems handling large volumes of traffic.
They really need to get this sorted. The weekend is playtime for the majority of members and no chat facility is ridiculous.
Also somewhat concerning that no moderator has seen fit to comment on here and at least inform us of what is happening.

Moderators deal with forum issues, not chat issues, however I do appreciate your concerns and as I previously mentioned, Admin have been contacted and hopefully will resolve these problems.
We have no knowledge, Mods or Chat Ops, of what the problem is, only Admin have that capability.
thanks for your patience.
Mal
Not in any form of defence of the situation last night, but just to complete this picture. TEN of the chatroom ops were at the Xtasia social last night. Supporting the site in another way dunno

Personally, when we got home at 3:30 this morning, logging on to a computer was the last thing on our minds :rascal:
By the time we surfaced just before lunchtime, it looks as though normal service had been resumed. :thumbup:

14 May 2011

Quote by Ian
This isn't just this morning - I haven't been able to get on since last night. This has a habit of occurring on a Friday night. Weekends are obviously the busiest times which would suggest that their server may be having problems handling large volumes of traffic.
They really need to get this sorted. The weekend is playtime for the majority of members and no chat facility is ridiculous.
Also somewhat concerning that no moderator has seen fit to comment on here and at least inform us of what is happening.

Moderators deal with forum issues, not chat issues, however I do appreciate your concerns and as I previously mentioned, Admin have been contacted and hopefully will resolve these problems.
We have no knowledge, Mods or Chat Ops, of what the problem is, only Admin have that capability.
thanks for your patience.
Mal
Not in any form of defence of the situation last night, but just to complete this picture. TEN of the chatroom ops were at the Xtasia social last night. Supporting the site in another way dunno

Personally, when we got home at 3:30 this morning, logging on to a computer was the last thing on our minds :rascal:
By the time we surfaced just before lunchtime, it looks as though normal service had been resumed. :thumbup:
Its no defence,or excuse,just a poor service. Your company take people's money and just casual dismiss their good enough!!!

14 May 2011

Quote by minty32
This isn't just this morning - I haven't been able to get on since last night. This has a habit of occurring on a Friday night. Weekends are obviously the busiest times which would suggest that their server may be having problems handling large volumes of traffic.
They really need to get this sorted. The weekend is playtime for the majority of members and no chat facility is ridiculous.
Also somewhat concerning that no moderator has seen fit to comment on here and at least inform us of what is happening.

Moderators deal with forum issues, not chat issues, however I do appreciate your concerns and as I previously mentioned, Admin have been contacted and hopefully will resolve these problems.
We have no knowledge, Mods or Chat Ops, of what the problem is, only Admin have that capability.
thanks for your patience.
Mal
Not in any form of defence of the situation last night, but just to complete this picture. TEN of the chatroom ops were at the Xtasia social last night. Supporting the site in another way dunno

Personally, when we got home at 3:30 this morning, logging on to a computer was the last thing on our minds :rascal:
By the time we surfaced just before lunchtime, it looks as though normal service had been resumed. :thumbup:
Its no defence,or excuse,just a poor service. Your company take people's money and just casual dismiss their good enough!!!
chatroom ops and forum moderators do not belong to a company. We do not take peoples money. We are normal site members who just happen to have a few extra buttons and give up hundreds of hours of our spare time voluntarily.

15 May 2011

Quote by Ian
chatroom ops and forum moderators do not belong to a company. We do not take peoples money. We are normal site members who just happen to have a few extra buttons and give up hundreds of hours of our spare time voluntarily.

Oh Ian, I didn't know you was a swinger :eeek:
:giggle:

15 May 2011

Quote by Dawnie
chatroom ops and forum moderators do not belong to a company. We do not take peoples money. We are normal site members who just happen to have a few extra buttons and give up hundreds of hours of our spare time voluntarily.

Oh Ian, I didn't know you was a swinger :eeek:
:giggle:
I try to keep my hand in now and again.
Oh that sounds so wrong lol

15 May 2011

Quote by Ian
chatroom ops and forum moderators do not belong to a company. We do not take peoples money. We are normal site members who just happen to have a few extra buttons and give up hundreds of hours of our spare time voluntarily.

Oh Ian, I didn't know you was a swinger :eeek:
:giggle:
I try to keep my hand in now and again.
Oh that sounds so wrong lol

Do you want your wristwatch back? I just found it........you shouldn't have put it in so far bolt

Dave_Notts