Why do the rooms continually keep crashing?
Why when you look at the time someone was last online, it's always wrong?
Why are the distances always wrong?
Why does nobody with any clout ever answer the people on these boards?
You're happy enough to take people's money yet seem incapable of providing the service you claim to offer.
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Just about had enough with this site!
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Sex God
Quote by Wetkitty
Why do the rooms continually keep crashing?
Why when you look at the time someone was last online, it's always wrong?
Why are the distances always wrong?
Why does nobody with any clout ever answer the people on these boards?
You're happy enough to take people's money yet seem incapable of providing the service you claim to offer.
It's odd, but people complain and complain, but nothing gets done. It's impossible that only the users are aware of the problems when so many have complained.
I would be happy with a simple 'sorry we are unable to do that', and of course give a reason, but total silence is an insult. I agree we pay for a service and are clearly not getting what we were expecting.
Surely with the money paid some of these problems could be resolved and if not then a simple message of explanation to their 'stakeholders' is the least they can do.
Sex God
There is a huge amount that is done by many folks who give up their (in some cases limited) spare time to help with anything to chat issues, forum issues and in general making sure that the site rules are adhered to to make it a nicer place for people that are serious about what they are here for.
Things are being done at SH Towers to make things easier all the time and it's about time that folk realise that not every single thing that goes wrong with their experience on this site is the actual fault of the site. In some cases it is the fault of the user, their IT equiptment, their service provider or a whole host of other stuff.
If there is a problem SUBMIT A SUPPORT TICKET!!!!! these are not ignored they are dealt with and often succesfully and quickly.
Fire
Things are being done at SH Towers to make things easier all the time and it's about time that folk realise that not every single thing that goes wrong with their experience on this site is the actual fault of the site. In some cases it is the fault of the user, their IT equiptment, their service provider or a whole host of other stuff.
If there is a problem SUBMIT A SUPPORT TICKET!!!!! these are not ignored they are dealt with and often succesfully and quickly.
Fire
Sex God
99% of the time, chatroom problems are down to changes on peoples computers, something that we have no control over.
Look to the right >>>>>>>>>>>>>>>>>>>
Most people don't have a problem, so claims of chatroom crashing when nothing has crashed doesn't help us or you very much, putting a ticket in does, I'm not saying that the chatrooms never play up, when they do one of the Ops usually spots it quickly and lets us know.
Look to the right >>>>>>>>>>>>>>>>>>>
Most people don't have a problem, so claims of chatroom crashing when nothing has crashed doesn't help us or you very much, putting a ticket in does, I'm not saying that the chatrooms never play up, when they do one of the Ops usually spots it quickly and lets us know.
Sex God
Quote by st3v3
99% of the time, chatroom problems are down to changes on peoples computers, something that we have no control over.
Look to the right >>>>>>>>>>>>>>>>>>>
Most people don't have a problem, so claims of chatroom crashing when nothing has crashed doesn't help us or you very much, putting a ticket in does, I'm not saying that the chatrooms never play up, when they do one of the Ops usually spots it quickly and lets us know.
Fully respecting everything you have said there.. but unfortunetly i do not agree with the 1st bit of it being people's computers.
I continuously have the same problem of when i open the chatroom i can get into the server which it puts you in 1st... and i normally can change to my reg server without a problem which is server 1... but then have problems getting from there to my reg room NW room, where the page doesn't load and i have to close it.
This morning... i couldnt even get from server 2 - server 1 without it not loading. I know what you will say, "always log out before closing the chatrooms"... but how do i do that when the page doesn't load in the 1st place???? i even tried logging off the site completely but it still wouldn't let me move servers.
Sex God
Quote by st3v3
99% of the time, chatroom problems are down to changes on peoples computers, something that we have no control over.
Look to the right >>>>>>>>>>>>>>>>>>>
Most people don't have a problem, so claims of chatroom crashing when nothing has crashed doesn't help us or you very much, putting a ticket in does, I'm not saying that the chatrooms never play up, when they do one of the Ops usually spots it quickly and lets us know.
I sympathise with the ops because it's very difficult to find the true cause of problems. Often people perceive a problem for the very reason you've mentioned, and because most people are not techies they can find it difficullt to articulate what is happening.
However this doesn't hide the fact that there is an inherent instability with the site that needs to be looked at and resolved. It is difficult to dismiss the fact that this is the only site that crashes on a regular basis on my computer. Taking into account the many and varied sites I visit, and the lack of any changes to my setup, either hardware or software, this can only point the finger at the site.
I'm not suggesting that anyone is to blame, it may just be a bandwidth problem for instance, but I think it is important to take the complaints seriously when so many people are experiencing the same thing. It may also be helpful to have a regular update about such issues, prominently displayed, so that members are aware of what is being done.
I think part of the disappoint is the 'feeling' that nothing is being done. A little PR may help to reassure members and possibly reduce the number of complaints.
Quote by bbw_lover
99% of the time, chatroom problems are down to changes on peoples computers, something that we have no control over.
Look to the right >>>>>>>>>>>>>>>>>>>
Most people don't have a problem, so claims of chatroom crashing when nothing has crashed doesn't help us or you very much, putting a ticket in does, I'm not saying that the chatrooms never play up, when they do one of the Ops usually spots it quickly and lets us know.
I sympathise with the ops because it's very difficult to find the true cause of problems. Often people perceive a problem for the very reason you've mentioned, and because most people are not techies they can find it difficullt to articulate what is happening.
However this doesn't hide the fact that there is an inherent instability with the site that needs to be looked at and resolved. It is difficult to dismiss the fact that this is the only site that crashes on a regular basis on my computer. Taking into account the many and varied sites I visit, and the lack of any changes to my setup, either hardware or software, this can only point the finger at the site.
I'm not suggesting that anyone is to blame, it may just be a bandwidth problem for instance, but I think it is important to take the complaints seriously when so many people are experiencing the same thing. It may also be helpful to have a regular update about such issues, prominently displayed, so that members are aware of what is being done.
I think part of the disappoint is the 'feeling' that nothing is being done. A little PR may help to reassure members and possibly reduce the number of complaints.
Prior to being given the use of a 'gold star' I must admit I'd have said the same thing bbw. Now I must say that I now realise that the admin team are working very hard so improve the site, however, as with all things in life , change sometimes takes longer than you would hope for. But if you are having specific problems then you need to raise a ticket with admin, because that is the only way they may discover if other problems are happening.
keep smurfing the net
I would be interested to know what percentage of mods and ops actually pay or paid for the site before they became mods or ops. I feel strongly that this may well colour the attitude and outlook of their views. Of course if you don't pay for a service then you don't expect to get much.(Ever heard the saying "you don't get anything for nothing"?) However when the site became a paying site then the members who pay will at the very least, expect some value for the money they are paying out every year/month.
Personally I think that whenever an issue of this nature arises that the non paying members always jump to the defense of admin as they have nothing to lose if the site is constantly having tech difficulties. (Oh and it isnt tech or change problems with my PC that causes them either.)
Perhaps if we only had 1 level of membership ... paying or non paying then these problems may be resolved. If all members were paying then admin would have enough money to pay for more help. But if no one paid then they would accept the site more readily as it is .. warts and all.
Personally I think that whenever an issue of this nature arises that the non paying members always jump to the defense of admin as they have nothing to lose if the site is constantly having tech difficulties. (Oh and it isnt tech or change problems with my PC that causes them either.)
Perhaps if we only had 1 level of membership ... paying or non paying then these problems may be resolved. If all members were paying then admin would have enough money to pay for more help. But if no one paid then they would accept the site more readily as it is .. warts and all.
Sex God
ia am a paying member and think i get excellent value for money, and i also think that the majority of problems are sorted out as soon as is humanly possible, i mean am sure that admin and ops alike have a life outside of the site and therefore can only do what they can in the time they have to spare. and whether or not the ops paid for a membership prior to becoming ops, mods or admin has little or no relivence to their jobs on the site.
i am a member on various other sites, both pay and free sites, and even a mod on one so i can see it from a few different sides. and i am sure that even if u are a free member you still expect a stable and reliable service the problem being i dont know of any sites that dont ever encounter problems from time to time due to updating of various software etc.
if you take things with a pinch of salt(or a spoon full of sugar) whether you pay for a service or get the service for free then life is a whole lot better for all concerned.
i am a member on various other sites, both pay and free sites, and even a mod on one so i can see it from a few different sides. and i am sure that even if u are a free member you still expect a stable and reliable service the problem being i dont know of any sites that dont ever encounter problems from time to time due to updating of various software etc.
if you take things with a pinch of salt(or a spoon full of sugar) whether you pay for a service or get the service for free then life is a whole lot better for all concerned.
Sex God
Quote by buckingfabe
I would be interested to know what percentage of mods and ops actually pay or paid for the site before they became mods or ops. I feel strongly that this may well colour the attitude and outlook of their views. Of course if you don't pay for a service then you don't expect to get much.(Ever heard the saying "you don't get anything for nothing"?) However when the site became a paying site then the members who pay will at the very least, expect some value for the money they are paying out every year/month.
Personally I think that whenever an issue of this nature arises that the non paying members always jump to the defense of admin as they have nothing to lose if the site is constantly having tech difficulties. (Oh and it isnt tech or change problems with my PC that causes them either.)
Perhaps if we only had 1 level of membership ... paying or non paying then these problems may be resolved. If all members were paying then admin would have enough money to pay for more help. But if no one paid then they would accept the site more readily as it is .. warts and all.
Thi is an interesting point, and perhaps I am guilty of it too?
I have recently paid to become an extras member and may have become more critical as a consequence.
ops: :oops: 
Sex God
Being a non paying member I can say I have jumped to the defence of admin over site issues as I am also an ex chatroom op so I know how hard they work.
Master of Sex
This thread has been bought up so many times that I've lost count. I hear what is being said from the op/mod/admin side and I believe they all work hard. Absolutely no problems there. :thumbup:
I think the point being missed every time is that a lot of people use a number of chat sites and this is the only site that has continual problems.
Any user would (or should) expect teething problems with new services or major changes. However this site has been around in its current guise for some considerable time and yet the problems continue on a regular basis.
A few people have made very sensible comments that perhaps better communication would improve things. Simply blaming each individual issue on a user's computer isn't an answer. A well designed site should be able to cope with differences in browser, flash versions etc (subject to a flexible common standard that's easy to understand).
I use about a dozen comparable sites offering similar chatroom functionality with a selection of browsers but I haven't had to go through numerous changes to my PC to accommodate them.
The new chatroom has been in beta for what feels like years and yet this is still not released. I can understand why Symbios are keen to develop their own unique version of a chatroom to make it appealing, but it could have been based on tried and tested solutions and been given a SH "flavour" rather than starting from scratch and continually not quite making it work. This sort of chatroom is hardly ground-breaking.
Why do the forums work well without continual crashing and hiccups? Because they're based on stable common and well-supported code. Why not apply this approach to the chatroom?
I'm a non-paying member for the record, though to be honest I don't see that this makes any difference. We all would like things to be better and more reliable.
I think the point being missed every time is that a lot of people use a number of chat sites and this is the only site that has continual problems.
Any user would (or should) expect teething problems with new services or major changes. However this site has been around in its current guise for some considerable time and yet the problems continue on a regular basis.
A few people have made very sensible comments that perhaps better communication would improve things. Simply blaming each individual issue on a user's computer isn't an answer. A well designed site should be able to cope with differences in browser, flash versions etc (subject to a flexible common standard that's easy to understand).
I use about a dozen comparable sites offering similar chatroom functionality with a selection of browsers but I haven't had to go through numerous changes to my PC to accommodate them.
The new chatroom has been in beta for what feels like years and yet this is still not released. I can understand why Symbios are keen to develop their own unique version of a chatroom to make it appealing, but it could have been based on tried and tested solutions and been given a SH "flavour" rather than starting from scratch and continually not quite making it work. This sort of chatroom is hardly ground-breaking.
Why do the forums work well without continual crashing and hiccups? Because they're based on stable common and well-supported code. Why not apply this approach to the chatroom?
I'm a non-paying member for the record, though to be honest I don't see that this makes any difference. We all would like things to be better and more reliable.
I'm also a non paying member and I too support the Admin effort.
There is no direct correlation between paying and not paying and complaining and not complaining.
The "legacy" members helped generate the site to the size and quality it is today, without a doubt. Their reward is maintaining free access.
Other sites just don't have the sheer volume of traffic that this site does and it to SH's credit that they have invested heavily in new servers and the infra-structure to stabilise things. They have also invested in the new chatroom software which has been tested heavily and presumably not foisted on us until they are satisfied that it will not just make matters worse.
As it is said, you can please some of the people some of the time, but not all of the people all of the time!
That there are relatively few complaints in the forum but still masses of people using all aspects of the site itself speaks volumes.
Keep up the good work guys! :thumbup:
There is no direct correlation between paying and not paying and complaining and not complaining.
The "legacy" members helped generate the site to the size and quality it is today, without a doubt. Their reward is maintaining free access.
Other sites just don't have the sheer volume of traffic that this site does and it to SH's credit that they have invested heavily in new servers and the infra-structure to stabilise things. They have also invested in the new chatroom software which has been tested heavily and presumably not foisted on us until they are satisfied that it will not just make matters worse.
As it is said, you can please some of the people some of the time, but not all of the people all of the time!
That there are relatively few complaints in the forum but still masses of people using all aspects of the site itself speaks volumes.
Keep up the good work guys! :thumbup:
Master of Sex
Quote by GnV
Other sites just don't have the sheer volume of traffic that this site does.
They have also invested in the new chatroom software which has been tested heavily and presumably not foisted on us until they are satisfied that it will not just make matters worse.
I'd be interested to know what you base the traffic comment on. I use other sites that have in excess of 30,000 online users and over 3 million registered users. They don't have these problems.
What heavy testing has been done? I'm not disputing what you've said but I'd like to know more as performance of the betas doesn't seem to support this.
Sex God
Quote by McrM4M-pvtOK
This thread has been bought up so many times that I've lost count. I hear what is being said from the op/mod/admin side and I believe they all work hard. Absolutely no problems there. :thumbup:
I think the point being missed every time is that a lot of people use a number of chat sites and this is the only site that has continual problems.
Any user would (or should) expect teething problems with new services or major changes. However this site has been around in its current guise for some considerable time and yet the problems continue on a regular basis.
A few people have made very sensible comments that perhaps better communication would improve things. Simply blaming each individual issue on a user's computer isn't an answer. A well designed site should be able to cope with differences in browser, flash versions etc (subject to a flexible common standard that's easy to understand).
I use about a dozen comparable sites offering similar chatroom functionality with a selection of browsers but I haven't had to go through numerous changes to my PC to accommodate them.
The new chatroom has been in beta for what feels like years and yet this is still not released. I can understand why Symbios are keen to develop their own unique version of a chatroom to make it appealing, but it could have been based on tried and tested solutions and been given a SH "flavour" rather than starting from scratch and continually not quite making it work. This sort of chatroom is hardly ground-breaking.
Why do the forums work well without continual crashing and hiccups? Because they're based on stable common and well-supported code. Why not apply this approach to the chatroom?
I'm a non-paying member for the record, though to be honest I don't see that this makes any difference. We all would like things to be better and more reliable.
:thumbup:
Precisely my point, but a more precise and clear explanation.
I don't like criticising for it's own sake especially when I know that people have worked so hard. However when comments are made into a void it creates resentment and more complaints.
As mentioned above a little PR goes a long way.
:D :D Master of Sex
This isn't about a huge costly PR exercise and it shouldn't be an either-or situation. Sex God
Quote by McrM4M-pvtOK
You and I think the same way. It isn't an either or, it's a question of how best to manage the situation.
We all want good facilities that's what everyone is commenting on. However if those facilities are slow in coming or cannot be done, then the curtesy thing to do is to inform the members. This is good PR.
It doesn't require huge sums of money nor does it require huge resources. What is require is communication, and this can be done cheaply.
It's merely a suggestion.
I don't seem to be having a problem with the site. I log in, go to the places I want, see the things I want to see, log out and do something else.
I don't have an issue with the site; it works for me!
If others are having a problem, operating systems being fickle as they are, perhaps it is users setup that are causing problems.
SH is a quality site; contended ADSL in the UK is rubbish. Make your mind up!
I don't have an issue with the site; it works for me!
If others are having a problem, operating systems being fickle as they are, perhaps it is users setup that are causing problems.
SH is a quality site; contended ADSL in the UK is rubbish. Make your mind up!
Master of Sex
GnV, although you don't have problems it doesn't follow that everyone else's problems must be because of their operating system configurations. If this was the case they'd have problems with lots of things, not just SH.
Saying SH is a quality site then comparing it to ADSL is like saying "my house has an fabulous brass letterbox; Royal Mail delivery times aren't good". The two aren't directly connected in respect of this thread.
Saying SH is a quality site then comparing it to ADSL is like saying "my house has an fabulous brass letterbox; Royal Mail delivery times aren't good". The two aren't directly connected in respect of this thread.
Master of Sex
Pentium 4, , 1 gig of RAM, XP SP2
Sex God
Quote by McrM4M-pvtOK
Pentium 4, , 1 gig of RAM, XP SP2
Size isnt everything ;-)
Master of Sex
Quote by Mallock2006
Size isnt everything ;-)
Hehe - tell me about it....hasn't made one tiny bit of difference to getting a shag!
Hey baby, wanna come up sometime and see my Gigahertz?
:lol2:
Quote by flower411
I haven`t had any real problems since beta stopped rearing its ugly head every five minutes !!!
I`m sure everybody will tell me it was just a coincidence
But let`s see what happens when they try bringing it in again.
Personally I like the way the chatrooms work, I like the layout and i like the features. None of it is particularly confusing and, honestly, it works most of the time.
As soon as beta chat is switched on the whole place will fall apart... !!!
Go on
Beta chat was temporarily up and running earlier today but it's now lost the "beta" tag.
If what we saw is really the taste of things to come then it's going to annoy a lot more people than it pleases. Very little progress has been made on improving the user interface which may well appeal to an 18 year old reared on a diet of eye candy and an attention span that is measured with a stopwatch but for those with a bit more experience (or actually qualified in human factors and man/machine interfaces) it falls well short of what could be developed.
We were really hoping that SH were listening to feedback from the beta testing but some major points have been missed and the opportunity to develop a chat room worthy of such a good site has now been lost.
Master of Sex
the new one was up tonight briefly and when i looked there were a number of things not working correctly (again) and it wasn't marked as beta this time
