Sounds pretty frustrating to me .. I too have had my run ins with people.
My hubby being disabled qualifed for some home heating assistance so we applied and were given a grant to cover the cost of home insulation and 3 electic heaters for our hallway (we don't have central heating). That was a year ago .. we have the insulation installed and the heaters but they are not connected to the power supply.
Well it seems we are being tossed about between 3 different company's departments over permission to connect us etc ... what a phaph.
So I know exactly how you feel only me1981
DD
we had an experience like this not so long back, after the other half crunched the car she phoned 'yes car credit' (big mistake) for a car. (as you do.) we eventually got another car from else where so when yes car phone again... every week so far they were asked to remove our details fromtheir systems...... did they..... NO! after asking 4 times and writing to them we lost the plot with them, went through to the manager and threatened them with legal action for harrasment. They have not phoned or writen scince.
My point is dont let them mess you about, get what you are entitled to.
I had a reall positive outcome with O2 this week.
My phone which was new for my birthda in may wouldnt charge so we duly popped into the shop where it was bought and yes they sent it off and gave me a loan fone - charged me £25 for the privelige mind.
Then I had a phone call saying that they couldnt fix the charging problem which was under warranty till they had replaced the aerial( the pupy had chewed it) which wasnt under waranty and it would cost £44. Our argument was that we didnt want the aerial replaced and if we did we could buy a new one on Ebay. We argued back and forth for 48 hours them saying they would send the fone back to us to replace the aerial but it would cost us postage etc and it said in the terms and conditions that they would fix all things wrong etc.
The end result however is that they finally rang us and admitted their erms and conditions were wrong and they are sending me a brand new phone as an apology and that they are rewriting their terms and conditions!
So just for once the customer wins!
One from a while ago, funny now, but not at the time.
After my mum died and I was sorting out here house etc, I called electricity company to ask then to turn off electric supply and for final bill etc. I was on hold for 45 minutes to get through and when I did I explained that no I wasn't the cuctomer, and no they couldn;t speak to her (this was after I had already said why I was phoning to start with) they then said, okay you need to speak to the moving persons dept :shock: and put me on hold before I could respond! Well another 20 minutes on hold, and by this time I was livid.
Someone finally answered, and asked for details again, and off we went, No I wasn;t the customer, No they couldn't speak to her, anyway, afer having to cut in and say that I need the electricity switching off as my mum was no longer alive and no one was at the address - the flucking idiot asked if they could take the new address amd would she need her elctricity supply switching on there!
Well I am afraid I lost it at this point! I sort of shouted a bit, ok a lot, and told then her new address was plot xxxx (can't remember number) Southern Cemetry, Manchester, first coffin down and no I didn;t think she would be needing electricity there!
This was absolutely awful at the time, such bad service, nobodty actually listening just following a script, but now it makes me laugh so much!
(yes, I know, stupid!) but I have insurance so I sent the phone off to be repaired. They sent it back pretty quickly saying it'd had been repaired - it hadn't. 
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