Dell UK are muppets. For reasons I won't go into they forced my sister to cancel one of her credit cards.
I got my laptop from Dell US, they seemed pretty prompt and fairly helpful but only because I was able to get a mate with a US registered card to order it for me.
PC World are also muppets.
Generally, Dabs are ok for computer stuff, though I've had a couple of problems with them in the past.
It might be worth getting a friend in the know to build your new PC out of components. True you won't have the Dell guarantee, but each component will have the statutory warranties.
Even if you buy the friend in question a bottle of whisky for their trouble, you'll still have saved a packet.
Tell me about it. I've also just placed an order with Dell. No offence but I couldn't understand a word the customer service guy was saying over the phone. Me thinks it's a call centre on the other side of the globe. I'm just praying that the damn thing arrives b4 xmas as it's a present. :twisted:
Have a look at all the other people that are pissed with dell
Jesus beginning to wondwer why I bothered, I do know a man who can build me a PC just I would have had to have waited till after xmas!!
Just left a message stating that i will be calling her on the 4th and will be expecting my camera within 14 days of her return
...................Happy New Return to work you Cow!
Do what all good Americans would do........
SUE thier arses.
You have waited this long, another three or four years of legal pissing around and it might just get to court.
Only to be postponed for a year or two.
Dell and after sales service just do not go in the same sentence, or even world.
Well in fact we had pretty good service from Dell , but im sure it was just luck . What were really talking about here is the total culture of big business and their attitude to customers these days .
Im sure that many more millions are spent on " customer services" departments than ever were in my youth , but whoever is training them is obviously the ex-instructor from the Gestapo entertainments office.
Its not really the person on the phones fault ( although you can bump into the odd 'human' who shows up the rest as frankly moronic) . My theory is that its the corporations assumption that none of their staff can actually process thoughts on their own is what causes the problem .
After a series of feckin number pressing options , none of which seem to relate to the problem you have , you are put through to a person . Thank goodness an expert to help me ! That person then goes through a series of steps designed to eliminate your problem from their departments sphere of responsibilty . Finally after a truncated series of questions and holding music ( they have to put you on hold because you have asked a question which doesnt have a check box on their screen) they will eventually tell you that you want another department , at this point they will tell you to ring another number- or worse offer to put you through , which will mean another twenty minutes of holding music and a pleasant robotic voice telling you how important your call is to them .
I may have imagined it through rose tinted glasses , but I have a recollection of a time when you rang Telecom and they wrote down what was wrong then got the relevant person to speak to you without ever once refering to what was " on my screen" .
Anyway im waffling due to recent trauma at the hands of BT's water torture department. Truth is its a simple equation that applies equally to BT, NTL , Microsoft , and Dell Computers and all their ilk .
If the budget for advertising and sales is twenty times the budget for after sales service then you will have lots and lots of customers and lots and lots of sales , but you'll only have them ONCE . In two five or ten years time you will have to explain to your shareholders why your company has slipped into the pit of despair and why your reputation is languishing with the likes of Amstrad and Courts furnishing.
Although we all feel helpless while were holding on with a hot right ear and a neck ache listening to feckin Bobby Crush one more time , we arent helpless!
What goes around comes around and eventually , although not as quickly as we would like , Dell will pay the price for treating its customers as numbers and not as people .
Rant Over Stand at Ease
G
The only customers that companies like Dell care about are business customers. By and large they get better treatment. The business after sales support call center is local (or was the last I heard). Nothing else matters. Fuck 'em and farm it off.
My sister's a cheeky minx. She needed a new PC a couple of years back. I said I could buiild it for her if she wanted, but that Id' rather not because I can offer no guarantee. I selected and priced up all the parts to give her an idea of how much it would be. I said I'd do it if a shop bough box was really that much more expensive. She took the info I gave her down to her local computer shop and presented it to them as if it was a quote she'd got elsewhere, so they matched it!
Maybe I should do that!
I tried to reorder one last time if it goes tits up this time Im gonna make somebodys life miserable for a few weeks! I still hate dell! So far anyway!
Maybe a christmas miracle will happen (although I very much doubt it!) even a new year miracle would help!
And what about PC world they said they tried to deliver my fucking monitor and put a card through the door?? Must have had the wrong fecking door! EEEEJITS
I work for a large company and in my building alone we have about 500 Dell machines. Over the last 12 months about 60% of them have failed due to hard drive faults...and now to top it off....the fookin mainboards are starting to fail too.....
The greased us up and aimed for penetration......My advice...dont bluddy touch them with a barge pole...
we orderd a computer of dell you dont actually own the computer because dell run the bios and can track all your movements we had this argument with there solicitors and ended up paying 180 pounds for a 700 pound computer and are getting the biios flashed hooray the end of dell
How can they do that??
If I bought the fucking thing it damn well belongs to me and Dell can kiss my hairy arse!
they can do that that because the bios is always belongs to dell you have to get the bios flashed but the snag isif its a new machine it invaladates the guarentee so dell no what you are upto
:x 
about it because he had reccommended them to me.
