Hi All,
Just a quick reminder for anyone who experiences frequent chat issues to use the debug version of chat (link under the main chat button).
This version logs a lot more information about what is going on so we can track the problem down. We make minor tweaks to the debug version each day to help cut down the disconnections and other problems, so the more of you that can use it on a regular basis helps us identify problems and apply fixes quicker.
If you find the debug version is worse for disconnections or other problems, feel free to go back to the main chat, as some of the tweaks we do make could have the possibility to make it worse for some users initially until we see the results and apply further tuning.
If you use the debug version and experience disconnection or whisper problems, please to reply to this and let us know what went wrong, and we can investigate on a case by case basis too.
Thanks,
Elliot
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Elliot
Over 90 days ago
Straight Male, 40
United Kingdom
Forum
Master of Sex
Hi All,
As you've probably seen now the couples chat access went live on Friday. We know this was a feature which was quite popular so we hope it's working well for those that are using it.
As I've just read in the other thread there are a few moans about it coming back as an Extras upgrade. This is due to the increased server load and bandwidth used, and associated costs involved with this - as this feature effectively doubles the camera streams a single user can watch, as well as occupying another slot in the chatroom. Because of this we feel this is a justified extras feature, and it does significantly drop the cost for couples as they no longer require two memberships.
For genuine couples whom currently hold a second premium membership please feel free to submit a support ticket, we will review on a case by case basis any possible reimbursement as this new feature now negates the need for your second account.
Thanks,
Elliot
As you've probably seen now the couples chat access went live on Friday. We know this was a feature which was quite popular so we hope it's working well for those that are using it.
As I've just read in the other thread there are a few moans about it coming back as an Extras upgrade. This is due to the increased server load and bandwidth used, and associated costs involved with this - as this feature effectively doubles the camera streams a single user can watch, as well as occupying another slot in the chatroom. Because of this we feel this is a justified extras feature, and it does significantly drop the cost for couples as they no longer require two memberships.
For genuine couples whom currently hold a second premium membership please feel free to submit a support ticket, we will review on a case by case basis any possible reimbursement as this new feature now negates the need for your second account.
Thanks,
Elliot
Master of Sex
HI All,
We've found this issue, it is a problem with the latest chat update and an older version of IE9. We're putting a fix in now, however, we do advise all users on IE9 to frequently check the Microsoft site for updates to IE9 as its still in beta, they will be releasing new versions often.
Thanks,
Elliot
We've found this issue, it is a problem with the latest chat update and an older version of IE9. We're putting a fix in now, however, we do advise all users on IE9 to frequently check the Microsoft site for updates to IE9 as its still in beta, they will be releasing new versions often.
Thanks,
Elliot
Master of Sex
Quote by TSM
Ive heard the same from someone i chat too so ive investigated.
1) The 'Camera Quality' is related to your cam quality that you are sending rather than the viewing quality from what i can see in my bandwidth tests, so this can be a problem for people that have bandwidth limitations as they have no control over it.
2) The 'Camera Size' has no affect on bandwidth usage, its a display thing only.
both the issues cause problems for bandwidth limited users, not least thoes that use 3G cards as it causes longer ping times and makes the connection to the chat even slower.
Indeed this is spot on.
Currently we can't give different quality streams for receiving, only sending. This is because the server would have to convert the video before sending it out to the users who need the lower quality, which will require a lot more processing power.
We do have plans to integrate this, and also some form of auto bandwidth detection so the camera quality will automatically adjust. However at the moment we can only simply 'repeat' the stream that the user sends up.
Master of Sex
A couple of new features have gone live today:
If you use inline whispers, each whisper now has an icon so you can easily see it in the chat.
A new whisper option to 'allow or deny' whispers. You can activate this setting in your settings panel by setting Whisper Privacy to 'Authorised'. When setting this, if a user sends you a whisper you can choose to Allow or Deny the whisper. The users you allow or deny are remembered until you close the chat.
If you use inline whispers, each whisper now has an icon so you can easily see it in the chat.
A new whisper option to 'allow or deny' whispers. You can activate this setting in your settings panel by setting Whisper Privacy to 'Authorised'. When setting this, if a user sends you a whisper you can choose to Allow or Deny the whisper. The users you allow or deny are remembered until you close the chat.
Master of Sex
Quote by dindave
Hi Eliot, in the old chat rooms I could open 2 cams plus my cam. In the new rooms my own cam seems to count as one of the this right? I use ie8, thanks.
Hi,
You should still be able to see 2 cameras plus your own, so 3 in total. I've just tested this in all browsers it seems to be working fine, could you try again and see what happens.
Thanks,
Elliot
Master of Sex
Quote by SomersetNakedMale
I used to be able to get sounds in the chat rooms but now cannot get any at all. The boxes are ticked so don't know what the problem is. Windows Vista with all updates on just about everything.
Hi,
I believe we have a bug which is stopping sounds working in Internet Explorer, we have this listed and are working towards fixing it asap.
Thanks,
Elliot
Master of Sex
Quote by brian35
Hi Elliott
I am unable to connect to the new chat room keeps on saying please wait while we connect you but that is all it does, i think i have installed the desktop launch (old version) how would i go about uninstalling that, I use windows xp
I also have a laptop but the chat room works fine on that, this is windows vista
many thanks brian35
Hi Brian,
If you go to Control Panel > Add / Remove Programs, you can un-install the old Beta Desktop Chat from here.
Once done, try the Desktop Chat again by installing it from the Chatroom page. Let me know how you get on, if that's any better, then we can see why your browser version isn't working.
Thanks,
Elliot
Master of Sex
Quote by GorgiaNaughtyTv
It saturday eveining and am dressed to please and when evr i go on cam its all wavy and yet again i can put my hand over the cam and it still shows me typing, am feed up with this I AM A CUSTOMER AND I PAY FOR A SERVICE, NO SERVICE, = REFUND WAKE UP PEOPLE !!! NOW
i work in hospitality and if i treated my customers the way tis site treats it customers i would be out of business
so come on site sort it out.
ive just have a night off and have paid for a hotel to have so fun and be on cam
what do i get rubbish
please wake up customer service dept. i dont want exuces i want actions to rectify this ongoing problem since the change
goodbye and wake up SH, no exucuses again ive heard it all in my line of work and just to make you aware i deal with legislation every day, so !!
come on sort it out listen to yr customers for once
Gorgia
Hi,
Have you submitted a support ticket for help regarding this issue?
Thanks,
Elliot
Master of Sex
Quote by wakeycouple2
Didnt you know that you arent allowed to moan??........you are expected to pay and just put up with it !!......
I'd like to know where you've come to this conclusion from? Or is it that you're not getting enough attention in your other thread you're trying to stir up trouble in this one too?
We're helping many people on this form and via PM / Email / Support Centre / Remote support to get their issues sorted, and have a 100% success rate for those users who spend the time with us working it out.
Please feel free to post in other users threads who have chat issues if you're going to try to help them, but if you want to make flippant comments in order to cause trouble, please stick to your original thread.
Elliot
Master of Sex
Hi,
Just a note to this, we're not officially supporting Opera at the moment, IE 7/8/9, Firefox, Chrome and Safari (on PC /Mac) are the officially supported browsers at this point in time.
We are aware of a few Opera issues, but at the moment there are more urgent matters to attend too, but we hope to pop back to he Opera issues at some point in the near future.
Thanks,
Elliot
Just a note to this, we're not officially supporting Opera at the moment, IE 7/8/9, Firefox, Chrome and Safari (on PC /Mac) are the officially supported browsers at this point in time.
We are aware of a few Opera issues, but at the moment there are more urgent matters to attend too, but we hope to pop back to he Opera issues at some point in the near future.
Thanks,
Elliot
Master of Sex
Quote by shane1944
when i or someone else have agreed to open a private room with a password.
no password option appears for entry into room. just the green sign in logo.
so when sign in is clicked on entry is refused because password has not been available.
Shane1944
Hi,
After clicking on the green Join button, you should get a password prompt on the screen. If you don't do let me know.
Thanks,
Elliot
Master of Sex
Quote by tradsweet
Running Firefox under Windows 7 Professional 64 bit.
In the latest update profiles are now opening in a new window rather than as a new tab in the window last opened.
The old chat still opens profiles in a new tab; I prefer this as it as all profiles are kept together in the same window.
Hi,
With regards to the dekstop error, can you uninstall the chat using Add/Remove programs, this normally happens because you had the Beta version of the desktop chat installed first, this needs to be uninstalled manually, once you've done this and installed the new desktop app, it should update automatically ok.
For the popup issue - there should be a setting in firefox to open new windows in a tab rather than an actual popup.
Thanks
Elliot
Master of Sex
The desktop version has been re-enabled, some users may find the desktop version faster and more reliable, so we definitely recommend checking it out! Please don't forget when installing to choose not to install the desktop icon if you don't wish to have it, you can still launch the desktop version from the site using the button on the chatroom homepage.
Master of Sex
Quote by grayb1509
My web cam has worked OK up to now, but has stopped when in a chat room. It works fine in the old chat rooms. I use IE8 as I have for the past 12 months.
Can you help?
HI,
Please make sure you have the latest version of flash player installed, you can do that here:
Let me know how you get on!
Thanks,
Elliot
Master of Sex
Quote by bi_scotz
Hi Elliot
Thanks for sorting out the disconnection issues .. haven't been booted today - things are looking up)
but .. and you knew there was going to be a but ... this afternoon, when I click on a profile, I am only getting the top half - there is no scroll bar to show the bottom half of the profile - it was fine this morning.
I am using Firefox.
Cheers
Hi,
You're welcome, glad its working better for you, and thanks for letting us know.
The profile popup issue was just literally fixed about 30 minutes ago. If you fully close chat and go back in, it should be working.
Thanks,
Elliot
xx